Community Network Data Analyst

National Council on Aging•Arlington, VA

23d•Hybrid

About The Position

We believe every person deserves to age well. That’s why we’re on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put “people first” and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team. We are interested in growing our team with passionate, committed, and innovative individuals. The Network Analyst will join NCOA at a time of dynamic growth. The Community Network Data Analyst will be a new role on NCOA's digital team, responsible for maintaining, organizing, and sharing data about NCOA’s national network of community partners—including enrollment centers, senior centers, workforce sites, and other nonprofits. This role will help increase network engagement, inform advocacy campaigns, and support grants and partnerships. This is not an IT networking role. This role requires the ability to efficiently maintain accurate information on community-based organizations, support data visualizations and respond to inquiries. Experience with Salesforce and Microsoft Excel are required, as well as familiarity with project management tools such as Asana. The ideal candidate enjoys working with structured information, has strong attention to detail, and understands the nonprofit or community services environment. Positions at this level require knowledge and experience with data collection, maintenance, quality assurance, and dissemination. Incumbents are required to make independent judgements within their scope of work and require minimal oversight and quality monitoring. Incumbents have one to three years of applicable experience in their discipline and a bachelor’s degree or the equivalent, as well as substantive experience at this level.

Requirements

Bachelor's degree in data analytics, public administration, business, nonprofit management, or a related field.
Minimum of 2 years of professional experience with data entry, database management, CRM administration, or program reporting, ideally in a nonprofit setting.
Proficiency with Salesforce, including importing, updating, and exporting data, as well as building reports.
Proficiency with Microsoft Excel, including formulas and pivot tables.
Comfort with cleaning, organizing, validating, and reporting data with strong attention to detail.
Ability to establish and execute processes to efficiently maintain data accuracy.
Excellent communication skills, including ability to convey technical information to non-technical stakeholders.
Ability to work independently and collaboratively within a team environment.

Nice To Haves

Familiarity with business intelligence tools such as Power BI.
Experience with data maintenance concepts and best practices including quality assurance.
Experience with website maps that help users find information.
Experience with forms that collect organizational profile and contact information.
Passion for using data to drive positive outcomes for disadvantaged populations.

Responsibilities

Establish, document and execute data collection and maintenance processes that efficiently ensure accuracy and usefulness across the network. This includes community-based organizations such as enrollment centers, senior centers, employment sites, education partners, etc.
Define network partner profile including required and optional data including service area, services provided, languages supported, contact information (including key staff), fund/grant association, etc.
Ensure the accuracy and integrity of data collected from multiple sources and stored in Salesforce.
Identify, troubleshoot, and resolve data collection issues in a timely manner.
Identify opportunities to improve how data is collected and visualized in Salesforce to increase ease of use and value/usefulness.
Responsible for Community Partners and Programs Map data quality and contribute to user experience and data enhancements.
Lead effort to define Salesforce reports containing network data.
Respond to network data inquiries from colleagues.
Analyze data to identify trends, patterns, and insights that can inform strategic decisions.
Provide data insights that inform and strengthen advocacy campaigns, partnerships, network growth, organizational performance, etc.
Work with the Associate Director, Community Partnerships & Network Activation to implement strategic network of community-based partners and national non-profit organizations.
Serving as network data subject matter resource, support colleagues responsible for grant and partnership development and management/delivery, web site engagement, and advocacy campaigns.
Contribute to collaborative team environment that cultivates efficient execution, innovation, and continuous improvement.
Communicate effectively with internal and external stakeholders to gather requirements and deliver actionable insights.
Constructively challenge colleagues on assumptions and goals by asking questions and providing data.
Performs other duties as assigned.