COMMUNITY NAVIGATOR (51567)

Children's Home Society of North Carolina•Greensboro, NC

34d

About The Position

The Community Navigator will partner with obstetric and/or pediatric practices in Guilford County to implement the universal screening process and offer these screenings to pregnant women and families with young children. Working with partners in the Get Ready Guilford Initiative, the Community Navigator will implement universal screening approaches prenatally and at 12-, 24-, and 36-months.

Requirements

Bachelor's degree required, BS or BA in human services field preferred
Five years of progressive experience in human services in the public sector, skill in interacting with families, medical providers, human service providers, and agency leaders.
Strong and effective communication skills, both written and verbal
Strong time management, organization, and attention to detail
Proven ability to take initiative, be proactive, and to work independently as well as in teams' environments.
Proven ability to engage and build relationships with families
Strong focus on customer service
Strong computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings)
Ability to work independently from a home office and maintain adherence to deadlines.
Must be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines
Availability for occasional evening and weekend hours
Maintain a valid North Carolina driver's license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business

Responsibilities

Connect with families at the specified points in time; review identified needs, risks, and strengths through predetermined universal screening tools and processes; work with families to explore options and interest in local resources and services; and refer families as needed.
Provide referrals and track follow up with families after the connection to community resources and receive feedback about the referral and service receipt process.
Work with families in a respectful, family-centered manner and to support successful connections to community resources.
Coordinate with practices to obtain consent for data collection and completion of initial screening and enter data gathered from Navigation touchpoints with clients/families.
Work with the planning team to develop measures related to acceptability of the process to families, providers, clinical and administrative personnel, and community programs.
Work with the navigation team to continued assessment of the navigator role, to enhance program expansion.
Communicate with the Get Ready Guilford Initiative about the ongoing development of the Navigation process by sharing feedback and recommendations.
Understand the role of evaluation in social services as well as community agency's resources and those agencies referral process for families.
Contribute to a positive, engaging work environment.
Display sensitivity to the service population's cultural and socioeconomic characteristics
Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
Participate actively in departmental meetings, training, and education, as well as the quality process.
Comply with CHS's code of conduct, policies, procedures, and other obligations.
Perform other duties related to department goals and projects as needed.