Community Navigator - Creole & Spanish

Sunrise Community Health•Evans, CO

37d

About The Position

The tasks of a Community Navigator vary day to day, but the core responsibility will be to help find solutions to client needs. Navigators act as a direct liaison between clients and approved community entities, such as employers, health care providers, schools, financial institutions, and government agencies. You may be required to provide translation/interpretation services to make sure that the client's issue is completed or resolved. With a Quality, Customer First, and Compassionate approach, The IRCNoCo Community Navigator will: Assist clients with registration into onsite and online Adult Education courses. General Office Duties: Answer phones. Welcome and attend to all clients, students, visitors and volunteers. Call students/clients. Refer clients to appropriate staff or organizations for services. Manage student files. Make copies. Translate written documents for clients. Assist clients in applying for services or benefits, such as health or nutrition benefits, employment benefits, and/or Immigration benefits. Including, SNAP, Medicaid, and redetermination paperwork. Provide real-time interpretation for our staff to students and clients as needed. Review and edit documents created by the organization for cultural accurateness. Work with our supervisor to create informative materials for our clients and the broader public to understand immigration and refugee processes. Additionally, help create materials that help clients with daily living tasks, such as How to Navigate a Bank or a Grocery Store. Help incoming clients understand services available in Northern Colorado for their specific needs. Help clients with job, living, medical, or other essential interpretation needs over the phone. On rare occasions, you may be requested to join a client in person at an essential meeting. This must first be approved by the supervisor. Work with the Manager or Director on occasional presentation/advocacy projects outside of our center. Actively monitoring email and maintaining good communication on workday/hours. Familiarize and actively entering data on Salesforce after each client interactions Assist clients in applying for employment. Maintain a routine check-in schedule with clients who have obtained employment for 90 days post hire. Attend meetings & Trainings

Requirements

High School Diploma or general education degree (GED).
Associate degree or equivalent work/school experience.
1-year previous experience working in Email, Google Docs & Sheets, Microsoft Word, Excel, and PowerPoint.
1-year previous experience working in a multicultural setting.
Basic understanding of Greeley area community services and agencies.
Bilingual in Spanish & Creole/English required.

Responsibilities

Assist clients with registration into onsite and online Adult Education courses.
General Office Duties: Answer phones. Welcome and attend to all clients, students, visitors and volunteers. Call students/clients. Refer clients to appropriate staff or organizations for services. Manage student files. Make copies.
Translate written documents for clients.
Assist clients in applying for services or benefits, such as health or nutrition benefits, employment benefits, and/or Immigration benefits. Including, SNAP, Medicaid, and redetermination paperwork.
Provide real-time interpretation for our staff to students and clients as needed.
Review and edit documents created by the organization for cultural accurateness.
Work with our supervisor to create informative materials for our clients and the broader public to understand immigration and refugee processes. Additionally, help create materials that help clients with daily living tasks, such as How to Navigate a Bank or a Grocery Store.
Help incoming clients understand services available in Northern Colorado for their specific needs.
Help clients with job, living, medical, or other essential interpretation needs over the phone.
On rare occasions, you may be requested to join a client in person at an essential meeting. This must first be approved by the supervisor.
Work with the Manager or Director on occasional presentation/advocacy projects outside of our center.
Actively monitoring email and maintaining good communication on workday/hours.
Familiarize and actively entering data on Salesforce after each client interactions
Assist clients in applying for employment. Maintain a routine check-in schedule with clients who have obtained employment for 90 days post hire.
Attend meetings & Trainings

Benefits

Generous PTO and Leave Times:
Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)
Health, Medical, and Wellness Benefits:
Medical Insurance
Dental & Vision Insurance
Basic Life & AD&D Insurance
Voluntary Life Insurance
Long-Term Disability (LTD)
FSA Medical Flexible Spending Account
FSA Dependent Care Spending Account
Employee Assistance Program
Financial Benefits:
Competitive 401K Plan
Loan Forgiveness Programs
Referral Bonus
Professional Development:
Tuition and Training Reimbursement
Agency Wide Training
Master Class Subscription
Get Involved:
Employee Recognition Programs
Providers can apply for the State or Federal loan repayment program.