Community Move-in Coordinator

Avamere • Omaha, NE

9d

About The Position

We are seeking an organized, outgoing Admissions & Move-In Coordinator with strong Excel and DocuSign skills to support tours, events, and the move-in process. This role requires a high school diploma, flexibility to support occasional events, and the ability to work independently and alongside the Sales Team. Experience in senior living, hospitality, or housing is preferred; sales experience is a plus.

Requirements

• High School Diploma required; Additional education in marketing or sales a plus.
• Experience in sales, with proven ability to “close” a high percentage of qualified leads.
• Experience in working with older adults.
• Dependable vehicle for transportation.
• Training provided in company admission procedures.

Nice To Haves

• Experience in senior living, hospitality, or housing is preferred
• Sales experience is a plus

Responsibilities

• Responsible for receiving and tracking all community relations data such as inquiries, tours, deposits, special events, advertising, etc.
• Responsible for weekly reports that track all referrals, inquiries, tours, deposits, and referral sources
• Responsible for all move-in paperwork including review of paperwork completed
• Responsible for handling all incoming and outgoing sales and marketing calls, giving tours and handling the move-in process according to company policy
• Comply with all state and federal requirements for resident move-ins
• Alert appropriate department managers and property team of projected move-ins, tours and discharges.
• Responsible to communicate and to verify that the apartment is ready for the move-in timely
• Maintain a close working relationship with the team to assure appropriate and efficient decisions about prospective move-ins and move outs
• Coordinate appropriate deposit and move-in papers and obtain signatures from residents or responsible parties prior to move-in in a manner consistent with state and federal regulations.
• Communicate special needs of new residents to staff to ensure an efficient move-in.
• Communicate move-in decisions in a timely manner
• Responsible for pre-authorizations and documentation for all move-ins requiring such paperwork, and coordination of collections of pre-pay for residents.
• Obtain appropriate financial information prior to admission
• Maintain Network Flow analysis reports
• Maintain and implement monthly marketing plans
• Maintain CRM program for maintenance of all inquiries and referral sources
• Monitor and evaluate customer satisfaction
• Assist in the development of property marketing materials
• Assist to develop and implement special events and presentations targeted at community education.
• Serve as community resource and maintain contacts for information exchange. All such events will be tracked in the CRM component
• Regular, punctual attendance with flexible hours as responsibilities dictate.
• Attend CRD meetings and assist in implementation of resulting plans, monitor and track results
• All other duties as assigned.

Benefits

• At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day. Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire
• Medical, Dental & Vision Coverage - Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
• Employee Assistance Program (EAP) - Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) - Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays - Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan - Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) - Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) - Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options - Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance - Affordable access to legal support for common life needs
• Pet Insurance - Discounted plans through Wishbone
• Employee Discounts - Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED