Community Manager

MATTER•Chicago, IL

3d•Onsite

About The Position

We’re on a mission to accelerate the pace of change of healthcare. No small thing. MATTER is a community of entrepreneurs, health systems, life sciences companies and innovators working together to build what’s next in healthcare. We’re a not-for-profit, but we operate with the urgency (and curiosity) of a startup. Our space in The MART is where a lot of that work comes to life. About this Role We’re looking for someone who can make the place hum. You’ll be the person who keeps our 15,000 sq ft space operating smoothly, leads the front desk function, gets to know the people who walk through our doors and quietly solves problems before most people even notice them. You’re part host, part operator, part fixer, part “how did you even figure that out?” person. If something’s broken, confusing, missing or clunky — you don’t wait. You poke at it, test it, Google it, ask around and figure it out. When this job is done well, no one is talking about it. Things just work. People feel supported. The space feels alive. The rest of the team can focus on building what’s next in healthcare.

Requirements

You’ve run an office, a space, a community or something close to it
You’re comfortable with technology (and not intimidated by things you don’t already know)
When something doesn’t work, your first instinct is to try to fix it yourself
You have 1–3+ years of relevant work experience
You like people
You notice details other people miss
You’re very reliable
You’re in Chicago and want to be in the space (this is not a remote job)
You have a strong interest in healthcare innovation and the commercialization journey of startups

Responsibilities

Own the day-to-day operations of our 15,000 sq ft space
Be a visible, approachable presence in the space
Help members, partners and guests get what they need
Keep the space organized, welcoming and ready for whatever the day throws at it
Manage and support our receptionist so every interaction is warm, sharp and on point
Own conference room tech, AV, printers, WiFi, keycards
Troubleshoot issues in real time; experiment; know when to escalate to IT
Notice patterns: what keeps breaking, what confuses people, what slows things down
Fix what you can; improve what you should; document what matters
Help with scheduling, coordination and the occasional “can you just take care of this?”

Benefits

Choice of numerous medical, dental and vision insurance plan options
Opportunity to participate in a 403(b) retirement plan and contribute to FSA plans for tax-free support of medical, child care and transit expenses
Monthly cell phone stipend that is not taxed
Unlimited paid time off, because we believe that time devoted to yourself and those in your life is fundamental to good health
Annual company-wide winter break between Christmas and New Year's
Expanding your professional network across the healthcare and entrepreneurial ecosystems
Engaging with some of the most innovative thinkers in healthcare
Growing skills and knowledge with continuous learning, including dedicated company-wide time to learning each month and periodic workshops for our team
Working with a diverse team that is passionate about our work and cares about one other
Owning your work, with unbounded opportunities to stretch, learn and lead