Community Manager - Heatherwood

HNN Communities•Mill Creek, WA

6d•$32 - $43•Onsite

About The Position

The Community Manager is responsible for the day-to-day operations of the assigned community(s) and ensures that the established company objectives are achieved. This role leads the optimum performance of the community in areas including associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities.

Requirements

Minimum 2 years of experience in property management, including sales/multi-family leasing and supervisory responsibility.
Minimum 2 years of managing experience, coaching and mentoring.
Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
Experience successfully leading a team with the ability to source, interview and manage employee performance.
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Prior budgeting experience and the ability to interpret financial statements.
Experience using property management software, preferably Yardi and Happy Co.
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be 18 years of age or older.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I-9 guidelines
Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Consistently approachable and available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills
Treats others with respect and professionalism; models integrity and accountability.
Strong decision-making and prioritization skills under pressure – Demonstrates knowledge of market and competition and can recommend strategies based on current economic environment
Inclusive leadership: fosters teamwork, psychological safety, and bias-aware practices.
Conflict management: de-escalates resident and staff conflicts, seeks win–win solutions.
Strong written and verbal communication skills; able to set expectations and hold boundaries.
Proficiency in Yardi (or similar property software), HRIS/timekeeping systems, and Excel/Google Sheets, Knock and Elise AI.

Nice To Haves

Bachelor’s degree in business or related field is preferred.
Preferred Certifications: IREM ARM/CPM, NAA CAM/NALP, or equivalent.
Preferred Bilingual skills (Spanish/English or relevant to community).
Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
Ability to deliver daily brief huddles, and micro-trainings.
Experience leading through turnover, ownership transitions, or policy/process rollouts.

Responsibilities

Successfully and promptly recruit, interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees.
Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts.
Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.
Ensure the success of all resident events, community programing and local/non-profit programs.
Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects.
Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
Lead, direct, and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters.
Recruit, interview, check references, hire, and onboard new employees with structured 30-60-90 plans.
Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback.
Document performance, apply progressive discipline, and partner with HR on employee-relations issues or investigations.
Build staffing schedules and coverage plans; manage timecards, approve PTO, and ensure meal/rest compliance.
Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training, team communication, and accountability.
Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues in partnership with Accounting.
Approve invoices, process payables, and review utility billing and rentable item charges for accuracy.
Prepare, monitor and adhere to community’s operating budget.
Lead revenue management strategies, including monitoring LIHTC/ Tax Credit Rents (HUD fair market rents), Section 8 standards, and voucher programs.
Update Yardi and other property management systems updated with accurate resident, lease, and financial data.
Oversee leasing activity including tours, prospect engagement, applications, move-ins, move-outs and CRM/leasing software to achieve occupancy goals.
Collaborate with Marketing on community promotions, social media, and collateral management.
Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues in partnership with Resident Relations.
Supervise resident retention and renewal programs; lead community events and local partnerships to strengthen resident experience.
Maintain reputation scores by consistently delivering professional, responsive, and high-quality service.
Ensure compliance with project specific regulatory requirements LIHTC/Section 42 program requirements, special needs set-asides, re-certifications, calculations, and reporting.
Adhere to Federal, State, and Local laws including Fair Housing, ADA, wage and hour, and landlord–tenant regulations.
Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures.
Oversee lease administration, screening processes, and legal notices to ensure accuracy and compliance.
Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards.
Ensure extended vacancy report is kept current and up to date.
Direct maintenance operations including service requests, unit turns, preventative maintenance, and capital projects.
Schedule and supervise maintenance staff to ensure timely, high-quality work.
Partner with vendors, contractors, and service providers to maintain property standards.
Keep maintenance database updated with turn and work order status.
Work cross-functionally with HR, Accounting, Compliance, and Marketing to ensure alignment and consistency.
Stay current on industry and legal trends; attend required training and complete certifications.
Implement new company systems, processes, and programs as directed.

Benefits

Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for a 30% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.