Community Manager
About The Position
About SuperAnnotate The Impact You'll Make Our expert community spans 40+ countries and powers some of the most demanding AI projects in the industry. As Community Manager, you'll be the person who makes that community feel like one. You'll inherit a support function and elevate it: building the communications infrastructure, proactive engagement strategy, and team culture that turns a global network into a genuine community. People management is part of this role too. You'll lead a team of support specialists, and whether that's new territory or familiar ground, the opportunity is the same: real scope, real complexity, and work that matters. This is a full-time, hybrid position based in San Francisco.
Requirements
- 3+ years of experience in community management, communications, or a related field.
- Hands-on experience managing large communities on platforms like Slack or similar.
- Strong written communication skills — you can translate complex or technical information into clear, engaging messages for a diverse audience.
- Comfort working across time zones and with globally distributed teams.
- A proactive mindset: you identify problems before they become fires and build systems to prevent them from recurring.
Nice To Haves
- Experience with expert, freelancer, or gig-economy communities.
- Background in tech, AI, or data services.
- Familiarity with ticketing or support tooling.
- Experience working with teams in different time zones
Responsibilities
- Own the communication strategy: Develop and execute a proactive community communications plan that goes well beyond reactive ticket response: regular updates, announcements, onboarding flows, and engagement initiatives across Discord and other channels.
- Manage the support team: Lead and develop a team of support specialists. Set clear expectations, provide feedback, and build a high-functioning team culture.
- Handle escalations: Serve as the primary escalation point for expert issues, triaging and routing appropriately to internal teams.
- Build self-serve infrastructure: Create documentation, FAQs, and resources that reduce reactive volume and empower experts to resolve common issues independently.
- Measure and improve: Track community health metrics: engagement, response times, satisfaction, and use those insights to continuously improve the experience.
- Collaborate cross-functionally: Partner with operations, product, and leadership to ensure expert feedback is heard and acted on.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
