Community Manager

Netcompany SEE & EUI

4d • Hybrid

About The Position

What does it feel like to be a Community Manager in Netcompany? As a Community Manager, you will: Moderate comments and direct messages daily across social media channels, ensuring timely, professional, and brand-aligned responses. Drive proactive engagement by initiating conversations, fostering discussions, and encouraging meaningful interactions beyond moderation. Identify and escalate sensitive interactions, potential risks, or reputational issues in line with internal processes and client guidelines. Monitor community sentiment and provide basic qualitative reporting to capture audience feedback, recurring themes, and actionable engagement insights. Contribute to structured engagement routines and best practices that improve interaction quality, consistency, and community trust. Build strong relationships with followers to strengthen loyalty and long-term audience trust. Collaborate with internal teams to align community activities with broader communication and campaign objectives. Stay up to date with social media trends, platform updates, and community management best practices.

Requirements

• Bachelor’s degree with 5+ years of experience in community management, social media engagement, or moderation.
• Strong understanding of online communities and hands-on experience managing comments, direct messages, and follower interactions on LinkedIn and X.
• Proven ability to drive proactive engagement and build audience loyalty.
• Experience in sentiment monitoring, qualitative reporting, and escalating sensitive interactions.
• Analytical mindset with the ability to turn audience feedback into actionable insights.
• Experience contributing to structured engagement routines and cross-team collaboration.
• Ability to work independently, manage priorities, and perform well in fast-paced environments.
• Fluency in English.

Responsibilities

• Moderate comments and direct messages daily across social media channels, ensuring timely, professional, and brand-aligned responses.
• Drive proactive engagement by initiating conversations, fostering discussions, and encouraging meaningful interactions beyond moderation.
• Identify and escalate sensitive interactions, potential risks, or reputational issues in line with internal processes and client guidelines.
• Monitor community sentiment and provide basic qualitative reporting to capture audience feedback, recurring themes, and actionable engagement insights.
• Contribute to structured engagement routines and best practices that improve interaction quality, consistency, and community trust.
• Build strong relationships with followers to strengthen loyalty and long-term audience trust.
• Collaborate with internal teams to align community activities with broader communication and campaign objectives.
• Stay up to date with social media trends, platform updates, and community management best practices.

Benefits

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees