Community Manager

Kibo Capital • Crossville, TN

53d • Onsite

About The Position

The Community Manager is responsible for the operational, financial, and team performance of a multifamily portfolio totaling 520+ units across multiple properties in the Crossville, TN market. This role serves as the primary on-site leader and operational partner to senior leadership, ensuring strong occupancy, asset performance, resident satisfaction, and team accountability across all assigned communities.
This is a high-volume, multi-site leadership role requiring strong organizational skills, financial oversight, and the ability to manage competing priorities across multiple properties simultaneously.
We are certified as A Great Place to Work!

Requirements

• 4+ years of multifamily property management experience
• Experience managing large sites or multi-property portfolios strongly preferred
• Proven leadership experience supervising on-site teams
• Strong understanding of budgeting, financial reports, and operational performance metrics
• Experience with property management software (AppFolio, Yardi, RealPage, or similar)
• Solid knowledge of Fair Housing and property management compliance
• Multi-site operational leadership
• Strong financial and business acumen
• High accountability and ownership mindset
• Excellent conflict resolution and decision-making skills
• Exceptional organization and time management
• Professional communication with residents, vendors, and executive leadership
• Frequent travel between multiple properties within the Crossville portfolio
• Regular walking of property grounds, vacant units, and stairways
• Ability to lift up to 30 pounds and conduct physical inspections
• Valid driver’s license and reliable transportation required

Nice To Haves

• Experience managing large sites or multi-property portfolios strongly preferred

Responsibilities

• Oversee day-to-day operations across multiple multifamily communities totaling 520+ units
• Ensure each property maintains company standards for curb appeal, safety, maintenance, and overall condition
• Conduct regular site inspections and implement corrective action plans as needed
• Coordinate unit turns, renovations, preventative maintenance, and capital improvement projects
• Partner closely with maintenance leadership to ensure timely completion of work orders and turns
• Manage portfolio performance to meet or exceed budgeted occupancy, revenue, and expense targets
• Monitor operating expenses and maintain cost control across all assigned properties
• Review delinquency, collections, and financial trends and implement corrective strategies
• Assist with annual budgeting, forecasting, and reforecasting as needed
• Provide monthly variance reporting and operational narratives to senior leadership
• Oversee leasing performance, renewals, and retention strategies across the portfolio
• Analyze market trends and competitor data to support pricing and marketing strategies
• Ensure consistent leasing standards and Fair Housing compliance across all communities
• Collaborate with leasing teams to improve traffic conversion and occupancy stability
• Supervise, coach, and support on-site leasing and maintenance staff across multiple properties
• Partner with Human Resources on recruiting, onboarding, performance management, and corrective action
• Foster a culture of accountability, professionalism, and operational excellence
• Provide ongoing training and development to strengthen team performance
• Promote high resident satisfaction through responsive communication and service standards
• Manage escalated resident concerns, complaints, and complex situations professionally
• Ensure compliance with Fair Housing laws, company policies, and operational procedures
• Maintain accurate documentation of incidents, resident interactions, and operational matters
• Manage vendor relationships, contracts, and service quality across all properties
• Ensure compliance with safety standards, inspections, and applicable regulations
• Coordinate third-party services, inspections, and property-level projects
• Provide regular operational updates to Senior Leadership and Ownership
• Track and report on occupancy, collections, and maintenance performance
• Respond promptly to internal leadership requests and portfolio needs

Benefits

• Enjoy a competitive benefits package including on-site housing, annual bonus eligibility, paid time off, and paid parental leave.
• Employees also have access to comprehensive medical, dental, and vision coverage, mental health support, and wellness programs designed to support overall wellbeing.
• Additionally, we offer a 401(k) with company match and disability and life coverage to support long-term financial security and peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed