Community Manager, Onsite

AAM Brand•Noblesville, IN

2d•Onsite

About The Position

Position Summary: Primarily responsible for providing community management and effective customer service to designated community and homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. This role also requires a working knowledge of financial management and the ability to effectively oversee day-to-day community operations to ensure compliance, fiscal responsibility, and overall operational efficiency. Position Responsibilities: In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members. Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners. Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers. Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board. Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters. Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings. Reviews monthly financials and submits A/P to the management company. Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices. Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements. Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities. Reviews incident reports, responds, and implements timely solutions accordingly. Identify, coordinate and market all community events, programs and services. Solicit input and involvement from residents to stimulate awareness and participation. Oversee the New Resident Orientation as applicable. Work with local businesses to create partnerships for sponsorship opportunities Update website and send out Eblasts for optimum community communication. Performs other related duties as directed.

Requirements

Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Facilities management skills and experience.
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Experience working with new development communities.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
Effective and dynamic public speaking skills.
Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
High school diploma or GED and three (3) years of full time, paid, professional experience in a Community Manager role encompassing the following:
Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
Contract administration.
Vendor management.
Meeting facilitation with boards of directors and/or business partners.
In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
HR and personnel management experience.
Valid driver’s license.

Responsibilities

Manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
Develop a strong working relationship with community board members, committee members and owners.
Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
Reviews monthly financials and submits A/P to the management company.
Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
Reviews incident reports, responds, and implements timely solutions accordingly.
Identify, coordinate and market all community events, programs and services. Solicit input and involvement from residents to stimulate awareness and participation.
Oversee the New Resident Orientation as applicable.
Work with local businesses to create partnerships for sponsorship opportunities Update website and send out Eblasts for optimum community communication.
Performs other related duties as directed.