Community Manager

Keener Group•Houston, TX

1d•Onsite

About The Position

The purpose of this job description is to communicate the responsibilities and duties associated with the position of COMMUNITY MANAGER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every Keener employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose, and culture of superior customer service. Working together as a team encourages superior performance through open communication and decision empowerment. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that, by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills, and possess the physical abilities that are necessary to perform the job as described. The COMMUNITY MANAGER is fully accountable for all property operations. The purpose of the COMMUNITY MANAGER is to effectively manage and coordinate employees, activities, and available resources to accomplish property objectives as set forth by the Regional Supervisor and Keener Management. These objectives will include maximizing occupancy levels and property values. In addition, the COMMUNITY MANAGER will train the ASSISTANT COMMUNITY MANAGER to assume all duties of the COMMUNITY MANAGER in the event of the COMMUNITY MANAGER’S absence. The COMMUNITY MANAGER is also responsible to ensure that all employees are fully training in their job duties and Keener policies and procedures prior to them attending formal professional development courses.

Requirements

At least three years’ experience in on-site property management.
Background in supervision and a success track record of accomplishments.
Proficiency in word processing software, spreadsheet software, Internet, email software, and on-site rental system software.
Basic computer knowledge and knowledge of basic office software and office equipment.
High School diploma or equivalent.
Ability to stand and walk or sit alternatively depending on specific needs of the day (Estimate 60% of time is spent on feet and 40% sitting at desk).
Occasional need (33% to 66% of the time) to perform physical activities: Bend/Stoop/Squat (pick up litter, filing).
Ability to climb stairs (inspect and show property).
Ability to push or pull (inspect and show property, open and close doors).
Ability to reach above shoulders (inspect property, store/retrieve supplies).
Frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
Constant need (66% to 100% of time) to perform physical activities: Writing/Typing (corporate, resident communications).
Ability for grasping/turning (telephone, doorknob use).
Finger dexterity for operation of office equipment.
Lifting/Carrying (paperwork, deliveries, files, miscellaneous): Over 25 pounds (Rare need), 20 – 25 pounds (Occasional Need), Less than 20 pounds (Frequent need), Under 10 pounds (Constant need).
Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen.
Frequently need to see small details.
Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting property, neighborhood surveys).
Must be able to determine colors properly because of decorating, design, paint colors, etc.
Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and resident management, vendors, and residents.
Must be able to comprehend, speak, and write the English language.
Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartments, property, and surrounding neighborhood, and to make trips to the bank and visit the corporate office.
Must have a valid driver's license and automobile insurance.
Ability to work in a fast-paced and customer service-oriented environment.
Ability to perform duties under pressure and meet deadlines in a timely manner.
Ability to work as part of a team, as well as complete assignments independently.
Ability to take instructions from Regional Supervisor and/or Regional Vice President.
Ability to exercise strong analytical, organizational, and time management skills.
Ability to resolve conflict in a professional manner.
Ability to interact with co-workers, supervisors, residents, and the public in a professional pleasant and manner.
HIGH reasoning development: Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
Ability to effectively convey ideas, images, and goals to a diverse group of personalities.
Ability to learn and comply with all company safety rules.
Ability to always use appropriate safety equipment.
Ability to immediately report all unsafe conditions to Regional Supervisor and/or Regional Vice President.
Familiarity with all safety features or equipment, machinery, or materials encompassed by job duties.
Ability to check with the Regional Supervisor and/or Regional Vice President if there is a question as to the safe procedure to be used for any job function.
Ability to report all liability and property incidents to the Regional Supervisor and/or Regional Vice President immediately.

Nice To Haves

College degree.
Certified Apartment Manager (CAM) certification.
Residential Apartment Manager (RAM) certification.
Certified Property Manager (CPM) certification.

Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
Assist in formulation of budgets for each upcoming calendar year in conjunction with the property LEAD MAINTENANCE SUPERVISOR.
Stay within the established budget guidelines throughout the year.
Oversee all daily operations of the property.
Ensure that all rents are collected when due and posted in a timely manner.
Make sure that all bank deposits are made daily.
Perform evictions, utility cut-offs and landlord liens as required on delinquent rents and/or utility billings.
Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
Approve and submit all invoices to the corporate office for payment.
Maintain all on site local and state licenses.
Approve property expenditures and oversee petty cash.
Recruit, hire, train, and supervise all on-site property staff to achieve operational goals of assigned property.
Conduct new employee orientation, review, and approval of timesheets.
Instruct and advise on-site staff of employee policies and procedures.
Conduct annual performance appraisals.
Work with the Human Resources department in using progressive disciplinary action to achieve property and company goals.
Conduct ongoing training with office staff e.g., leasing paperwork, workplace safety and any other type of training that may be needed daily.
Ensure that lease files are completed, and that completion of leases is being executed properly.
Approve all rental applications and sign new move-in contracts and addenda.
Conduct property inspection with local housing authorities, local regional and national government agencies, property owners and Keener management teams.
Ensure that the property meets all requirements as outlined in Keener audits and regulatory agency audits.
Be responsible for office opening on schedule, condition of office and model apartments.
Attend professional development courses as defined by the Keener Professional Development curriculum.
Attend scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.
Maintain records on all aspects of management activity on a daily, weekly, and monthly basis.
Submit required reports to corporate office on a weekly and monthly basis.
Prepare Q&M report (Quarterly and Monthly reports and forward to the corporate office by the 10th of the month (if applicable).
Maintain positive employee service attitude.
Ensure employees are in compliance with Fair Housing laws.
Make periodic inspections with residents of move-in/move-outs.
Review all notices to vacate to determine the cause of the move-out, locate any problem areas and develop plans for process improvement.
Follow Keener policies and procedures to maintain positive resident communications, e.g., resolving complaints.
Physically walk and inspect the entire property on a regular basis, at least once a week, including verifying the condition of the overall property, common areas and vacant apartments.
Update Regional Supervisor of physical and economic occupancy status on a weekly basis.
Coordinate with maintenance staff to ensure timely turnover of apartments after move-outs.
Conduct market surveys weekly/monthly (as owner requires) and provide trend report information to the Regional Supervisor or Regional Vice President.
Periodically shop competing properties and be aware of neighborhood market conditions.
Train the leasing staff to properly welcome and show the property to prospective residents.
Show apartments, handle incoming phone calls from prospective new residents and complete appropriate paperwork as needed.
Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Maintain positive on-line reputation management, posts community Facebook activities.
Attend monthly meetings of the local apartment association.
Stress the importance of obtaining email addresses of prospects and residents to have a high percentage of survey results.
Report all liability and property incidents to the corporate office immediately.
Ensure that all workers’ compensation claims are reported, and property paperwork is completed.
Complete any pertinent safety checklists with maintenance staff.
Take the monthly safety courses as assigned.
Perform any additional duties or tasks as assigned by the Regional Supervisor or Regional Vice President.
Promote the Keener Cares culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, the vendors, and the residents.
Become familiar with the company’s strategic goals each year, striving to accomplish the goals at the site level.
Strive for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.
Learn and comply with all company safety rules.
Always use appropriate safety equipment.
Immediately report all unsafe conditions to Regional Supervisor and/or Regional Vice President.
Be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
Check with the Regional Supervisor and/or Regional Vice President if there is a question as to the safe procedure to be used for any job function.
Report all liability and property incidents to the Regional Supervisor and/or Regional Vice President immediately.