Community Manager

Procter & Gamble•Boston, MA

22d•$85,000 - $122,200

About The Position

We are seeking an experienced Community Management leader to steward day-to-day consumer engagement for three large, iconic brands within our portfolio. This role sits within a centralized, inhouse team and plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement. As the frontline voice of our brands, this role ensures consumers feel heard, supported, and valued across social platforms—while also translating community insights into actionable feedback for brand, marketing, and customer experience teams.

Requirements

Bachelor's Degree in related field
Proven, hands-on community management experience for consumer brands
Direct experience managing communities on Meta, TikTok, and YouTube
Exceptional written communication skills with strong command of brand voice
Demonstrated passion for consumer advocacy and experience
Comfort managing high visibility brands in fastmoving environments

Nice To Haves

Experience with eRetail or social commerce
Background in CPG, retail, or largescale brand environments
Experience handling crisis or highvolume community engagement
Familiarity with social listening or community management tools

Responsibilities

Community Management & Engagement
Own and execute daily community management across: Meta (Instagram, Facebook) TikTok YouTube Reddit
Respond to consumer comments, questions, and concerns with speed, empathy, and a consistent brand voice
Balance authentic engagement with brand protection and platform best practices
Consumer Experience & Issue Resolution
Identify, triage, and escalate sensitive, high-risk, or complex consumer issues
Partner closely with brand, PR, legal, regulatory, and customer care teams to resolve issues efficiently and appropriately
Support reputation management efforts during moments of heightened attention or crisis
Cross-Functional Collaboration
Serve as a trusted partner to brand, social, media, and eCommerce teams
Align community responses with campaign messaging, launches, and promotional activity
Support social commerce and eRetail touchpoints where applicable (experience a plus)
Insights & Continuous Improvement
Monitor community sentiment, recurring questions, and emerging themes
Surface insights and consumer feedback to inform: Content strategy Product innovation CX improvements
Help evolve community guidelines, playbooks, and response frameworks across brands