Community Manager

Panther Residential Management LLC•Clermont, FL

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About The Position

SUMMARY: This position is primarily responsible for managing the community in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the company and community owners by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. Manages a high quality on-site staff through implementation of effective recruitment, training, motivation and development programs. Directs efforts to ensure all purchasing guidelines are followed including timely entry of purchase orders and approval of invoices. Ensures administrative associates achieve the highest standards regarding shopping report scores. Enforces resident retention and service request follow-up programs. Implements and monitors effective lease renewal programs. Monitors an effective preventative maintenance program to monitor service request turnaround and ensures the responsiveness of the maintenance staff. Ensures that an adequate number of units are market ready. Promotes and teaches safe work practices among on-site staff and ensures all safety programs are implemented and followed. Maintains product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensures leasing staff develops similar knowledge Directs efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy. Shows, leases, and moves in prospective residents. Achieves the highest possible net operating income through the implementation of effective cost control and revenue improvement programs. Establishes and implements leasing goals, while monitoring an effective lease expiration program. Evaluates and recommends changes on rent/pricing strategies, and ensures websites and printed material are accurate and updated. Analyzes operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments. Maximizes rental income while minimizing expenses through effective planning and control. Develops yearly operating budgets/forecasts and sales/marketing plans. Accurately prepare and conveys all operational and financial data to the Regional Manager in a timely manner. Works with the owners to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives. Monitors all income, including delinquencies. Monitors the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed. Analyzes and evaluates monthly and/or quarterly financial statements. Writes clear and concise owner's reports to substantiate the analysis. Participates in company training classes and meetings as required. Assists regional manager with management functions, new community transitions and other responsibilities as required. Communicates effectively with staff members and ensure compliance with Panther Residential Management standards. Communicates effectively with other Panther Residential Management associates to ensure cooperation between departments and communities. Ensures written communication to residents is professional and timely. Communicates effectively with owners, residents, and on-site associates. Conducts productive meetings, manages resident expectations, keeps other informed about property issues; adapts to respond to changing priorities. Performs and documents appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork. Prepares and ensures staffing schedules are consistent with community needs. Participates in company training classes and meetings as required. Provides training and motivation to leasing staff and ensure group training sessions are conducted as needed. Assists and ensures all customer complaints are handled promptly and appropriately. Ensures timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations. Ensures that accurate submission of all corporate reporting lease and bond paperwork is accomplished timely and includes approvals as required. Understands and operates the company's various software programs and ensure staff is properly trained in the respective programs for their positions. Ensures that all physical aspects of the property are at all times fully functional and maintained in an attractive condition. Adheres to established company standards for screening applicants for residency. Adheres to Panther Residential Management Standard Operating Procedures.

Requirements

High school diploma or general education degree (GED); minimum of two years’ experience in residential property management or a related field is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and write English fluently.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of: Internet Software;; Spreadsheet Software (Excel); Systems; Property Management Software; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation Software (PowerPoint); and Publisher Software. Ability to learn and operate Onesite.
Valid driver license and acceptable motor vehicle record
Ability to understand and perform all on-site resident management software functions.
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
The position requires the ability to serve on-call, as scheduled or as necessary.
Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state.
Maintains a commitment to ongoing professional development and career growth.

Responsibilities

Manages a high quality on-site staff through implementation of effective recruitment, training, motivation and development programs.
Directs efforts to ensure all purchasing guidelines are followed including timely entry of purchase orders and approval of invoices.
Ensures administrative associates achieve the highest standards regarding shopping report scores.
Enforces resident retention and service request follow-up programs.
Implements and monitors effective lease renewal programs.
Monitors an effective preventative maintenance program to monitor service request turnaround and ensures the responsiveness of the maintenance staff.
Ensures that an adequate number of units are market ready.
Promotes and teaches safe work practices among on-site staff and ensures all safety programs are implemented and followed.
Maintains product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensures leasing staff develops similar knowledge
Directs efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy.
Shows, leases, and moves in prospective residents.
Achieves the highest possible net operating income through the implementation of effective cost control and revenue improvement programs.
Establishes and implements leasing goals, while monitoring an effective lease expiration program.
Evaluates and recommends changes on rent/pricing strategies, and ensures websites and printed material are accurate and updated.
Analyzes operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.
Maximizes rental income while minimizing expenses through effective planning and control.
Develops yearly operating budgets/forecasts and sales/marketing plans. Accurately prepare and conveys all operational and financial data to the Regional Manager in a timely manner.
Works with the owners to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives.
Monitors all income, including delinquencies.
Monitors the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed.
Analyzes and evaluates monthly and/or quarterly financial statements. Writes clear and concise owner's reports to substantiate the analysis.
Participates in company training classes and meetings as required.
Assists regional manager with management functions, new community transitions and other responsibilities as required.
Communicates effectively with staff members and ensure compliance with Panther Residential Management standards.
Communicates effectively with other Panther Residential Management associates to ensure cooperation between departments and communities.
Ensures written communication to residents is professional and timely.
Communicates effectively with owners, residents, and on-site associates.
Conducts productive meetings, manages resident expectations, keeps other informed about property issues; adapts to respond to changing priorities.
Performs and documents appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork.
Prepares and ensures staffing schedules are consistent with community needs.
Participates in company training classes and meetings as required.
Provides training and motivation to leasing staff and ensure group training sessions are conducted as needed.
Assists and ensures all customer complaints are handled promptly and appropriately.
Ensures timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations.
Ensures that accurate submission of all corporate reporting lease and bond paperwork is accomplished timely and includes approvals as required.
Understands and operates the company's various software programs and ensure staff is properly trained in the respective programs for their positions.
Ensures that all physical aspects of the property are at all times fully functional and maintained in an attractive condition.
Adheres to established company standards for screening applicants for residency.
Adheres to Panther Residential Management Standard Operating Procedures.