Community Manager

ACC MANAGEMENT GROUP, INC. • Sun Prairie, WI

3h • Onsite

About The Position

We’re looking for a Community Manager to launch and lead operations at a brand-new, 55+ apartment community! This is a unique chance to shape the identity of a property from the ground up, develop a winning team, and bring our vision for modern apartment living to life.

What You'll Do:
Lead daily operations of a new apartment community during lease-up and beyond
Build and mentor an exceptional onsite team
Develop and implement marketing and leasing strategies to meet occupancy goals
Foster a positive, welcoming environment that residents love coming home to
Manage budgets, vendor relationships, and property performance with confidence

Requirements

• Proven experience in property management or a similar leadership role
• Strong leasing and marketing background (lease-up experience is a big plus!)
• Exceptional customer service and communication skills
• A natural problem-solver and motivator who leads by example
• High School diploma or equivalent required.
• 1-2 years of property management or industry related experience required.
• Must be able to physically inspect the properties.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Strong leasing and marketing background (lease-up experience is a big plus!)
• Knowledge of project-based section 8 or section 42 experience a plus.
• Knowledge of fair housing laws a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Benefits

• Competitive salary + performance-based bonuses
• Full benefits package (medical, dental, vision, 401k, PTO)
• Opportunity to grow with a fast-moving and supportive company
• Be part of something NEW and exciting—your ideas will help shape the community!
• ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED