Community Manager - Western MapleStory

Nexon America • El Segundo, CA

5d • $31 - $38 • Hybrid

About The Position

Nexon America is seeking a highly organized and proactive Community Manager to support “MapleStory Classic World.” In this role, you will translate community signals into clear, actionable insights and lead engagement programs across both in-game and external initiatives. This role requires strong judgment in player-facing communication, especially during sensitive or fast-moving situations, and the ability to surface issues and opportunities with practical recommendations, not just observations. You will partner closely with cross-functional teams to validate information, align priorities, and coordinate timely responses that reflect community needs. You will also build repeatable programs and workflows and own delivery from planning through execution. We are currently working in the office 2-3x a week in a hybrid work model.

Requirements

• 5+ years of community management experience on live service games
• Experience supporting PC/Online/MMORPG communities strongly preferred
• Experience owning Patch Notes and other player-facing web content under tight timelines and high accuracy requirements
• Experience operating and managing Discord, forums, and social channels
• Proven track record delivering community insights and recommendations that influence internal decisions and player-facing communications
• Experience planning and executing community engagement initiatives from concept through delivery
• Strong project management and organizational experience in a fast-paced environment
• Experience mentoring or supporting development of junior team members preferred
• Livestreaming and/or live community programming experience preferred
• Excellent written and verbal communication skills, with strong judgment around tone, clarity, and risk in player-facing messaging
• Excellent organization and time management skills, with the ability to prioritize and handle multiple workstreams in a fast-paced environment
• Strong familiarity with MapleStory. Experience or deep knowledge of the pre–Big Bang era preferred
• Strong project management and problem-solving skills, driving work from planning through execution
• Ability to monitor community spaces and synthesize feedback into clear, unbiased reports with actionable recommendations
• Strong understanding of online community best practices, including engagement strategies and communication approaches
• Ability to collaborate effectively across teams and support junior team members through mentoring and knowledge-sharing
• Ability to create and document processes and proposals clearly to improve repeatability and team execution
• General knowledge of web publishing and formatting; CMS systems and basic HTML preferred
• Ability to work effectively both independently and as a team member
• Strong ability to self-motivate and schedule one’s tasks accordingly
• Scheduled and non-scheduled overtime can be required, including weekends

Nice To Haves

• Experience supporting PC/Online/MMORPG communities strongly preferred
• Experience mentoring or supporting development of junior team members preferred
• Livestreaming and/or live community programming experience preferred
• Bilingual in Korean and English is a plus

Responsibilities

• Monitor and report on player sentiment, feedback, and emerging issues across priority community channels (both Nexon-owned and external), and deliver actionable recommendations that support internal decision making, including issue severity assessment and escalation guidance
• Serve as a community ambassador by maintaining a consistent, visible presence, building direct lines of communication with players, managing the Volunteer Moderator program, answering questions, reducing confusion, and fostering a healthy community environment
• Develop and execute community strategies across both in-game and external initiatives that will grow the community, deepen participation, and strengthen engagement
• Lead development and delivery of community facing content (including update previews, patch notes, assets, events, livestreams, videos, and other various webposts) published through our website and community channels
• Identify emerging community trends and strategies, including platforms, engagement formats, and content, and translate insights into community strategy
• Collaborate closely with cross-functional teams to validate information, align priorities, and coordinate timely responses, including bug/issue report, maintenance communications, and emergency response coordination (on-call rotations as needed), ensuring community needs are reflected in both decisions and player-facing execution
• Other duties as assigned

Benefits

• We offer medical, dental and vision plans for you, your spouse or domestic partner and your children.
• Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits.
• We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance.
• Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes.
• We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar.
• To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level