Community Manager - Roving

Cloudten Residential • Washington, DC

28d • Onsite

About The Position

CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West, with a strong presence in the Portland metro area. Their diverse portfolio includes hotel-to-residential conversions, high-rise lease-ups, and repositioning value-add properties, offering a variety of services and amenities to renters. CloudTen emphasizes uncompromising integrity, stellar service, and innovation, fostering growth and success through strong relationships. The company prides itself on being 'People People,' dedicated to supporting clients, team members, and residents to create positive living experiences. The Roving Community Manager role requires prior property management experience, strong organizational skills, effective communication, and a professional image. This position is responsible for all phases of operations for income-producing properties, under the supervision of a Regional Manager. Key areas include personnel functions, leasing, community maintenance, market monitoring, fiscal oversight, advertising, and resident relations. The Roving Community Manager will cover multiple locations, rotating between different sites, supporting various teams as needed, with a flexible work location depending on project needs and an on-site presence at different properties. A valid driver's license is required for this position.

Requirements

• Professional Appearance
• Strong Customer Service
• Focused with high attention to detail
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self sufficient
• A strong communicator
• Tech savvy
• A valid driver's license

Nice To Haves

• 2 years Property management experience
• Professional experience with Property Marketing, Entrata, Excel, Onesite

Responsibilities

• Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
• Inspects property common areas, apartment units and grounds on a regular basis.
• Offers recommendations to management regarding improvements to the overall operation of the community.
• Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections.
• Demonstrates understanding of financial and operational reporting requirements.
• Responsible for ensuring the timely and accurate submission of payroll summary sheets for team.
• Ensures that all rent payments are collected from both current and previous residents.
• Ensures daily community deposits in regard to rent collections and any other miscellaneous income.
• Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity in regard to non-payment of rent, or eviction proceedings.
• Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
• Maintains a general working knowledge of federal and state laws in regard to the collection of delinquent accounts.
• Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.
• Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
• Prepares and follows guidelines of the community operating budget and makes recommendations for ways to maximize income and minimize expenses.
• Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments and deposits from prospective Residents.
• Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
• Ensure the completion of residential lease administration. Ensures that all leases and addenda are completed accurately in regard to addresses, names, rates, etc.
• Maintains up-to-date knowledge of market and competitive properties.
• Ensures timely renewals of existing residents.
• Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
• Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
• Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
• Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
• Ensures that staff is implementing resident retention and renewal programs to build customers for life.
• Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
• Reviews and approves or rejects resident applications.
• Assists the overall team effort through effective leadership.
• Analyzes concerns associated with apartments that are slow to lease and provides solutions.
• Assumes supervisory responsibilities and management of the property.
• Identifies and addresses issues associated with a supervisory position, including hiring, training, coaching and evaluating on-site employees.
• Provides staff with direction, guidance and tools to perform well. Provides clear and concise instructions for effective management of on-site staff.
• Conducts staff meetings on a regular basis.
• Assists in the handling of resident service requests and various concerns as required.
• Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
• Ensure that residents are provided with a clean, safe, well-maintained community.
• Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.
• Maintain high standards of resident service and relations.
• Ensures rents are collected and accurately account for all monies in a timely manner.
• Collect delinquent rents and notify supervisor so they may approve to initiate unlawful detainer actions as appropriate.
• Ensure that maintenance requests are handled as quickly, efficiently and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, residents should be notified timely. If the work order is not resolved within 48 hours, the regional manager should be notified.
• Supervise contractors working on the property.
• Represent CloudTen and the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
• Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.
• Assist in promoting CloudTen Residential.
• Attends and participates in training seminars as requested. Ensures all on-site staff have enrolled in and completed necessary courses.
• Works well as part of a team.

Benefits

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees