Community Manager - Multifamily

Stoa Group•Gonzales, LA

1d•Onsite

About The Position

Stoa Group is seeking a full-time Community Manager to join their team at The Waters at Conway. Stoa Group is recognized as National Apartment Association (NAA) Top Employers and prides itself on a great company culture that prioritizes employees. Community Managers are smart, savvy team leaders with a passion for customer service and strong business acumen. They are accountable for all aspects of their property's operations, including financial performance, resident satisfaction and retention, and developing an engaged and productive team. They monitor performance metrics, implement strategies for operational and leasing goals, analyze market conditions, and identify areas for improvement. As a Community Manager, the role involves directing sales activities, leasing administration, and maintenance initiatives, embodying Stoa's Residential's brand of Service, Lifestyle, Excellence, by thinking like an owner and ensuring team members have necessary resources. Stoa was established in 2017 to construct large-scale multifamily developments throughout the Gulf Coast, headquartered in Hammond, LA. The company develops meaningful relationships and extraordinary communities, operating as a values-driven organization that views employees as its greatest asset, investing in them and fostering an employee-driven culture.

Requirements

Minimum 4 years of residential property management experience with working knowledge of tenant and eviction laws, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State, and Local laws pertaining to Multifamily Housing
Experience leading a high-performing team
Familiarity and comfort with performance metrics, sales quotas, and financial concepts
Demonstrated proficiency in working with computers, including word processing, calendar management, software/database
Excellent communication, interpersonal, and organizational skills
High school diploma or equivalent
Available to work a flexible schedule, including weekends

Nice To Haves

College degree or related coursework in business, accounting, hospitality, or property management
Demonstrated ability to secure leases and exceed sales goals
Bi-lingual abilities (written and verbal) may be required based on the specific needs of the property
CAM, ARM designation preferred
OneSite experience is highly preferred

Responsibilities

Build community and industry knowledge by identifying trends to prepare for future occupancy needs and offering recommendations and training
Connect people to the community through effective leasing administration and training of your team
Show off our community by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market
Manage the leasing process by guiding the team through effective sales strategies and follow-through
Support maintenance operations by partnering with your Maintenance Supervisor to provide a sparkling product through preventive maintenance, timely and efficient repairs, and a highly organized make-ready process
Orchestrate all accounting functions associated with the property, including processing invoices, paying bills, assisting with collections evictions, and managing resident accounts and charges
Train and collaborate with talented teammates to identify and solve any issues that arise
Drive the community to continued operational success by proposing income-producing opportunities such as competitive pricing and value-add community enhancements
Focus on performance metrics ranging from your community's resident surveys to sales conversion rates to apartment turnover efficiency - and everything in between