Community Manager - Multifamily

Stoa Group•Saint George, LA

1d•Onsite

About The Position

Stoa Group is seeking a full-time Community Manager to join their team at The Heights at Materra. Stoa Group is recognized as a National Apartment Association (NAA) Top Employer, priding itself on a great company culture that prioritizes employees. Community Managers are described as smart, savvy team leaders with a passion for customer service and strong business acumen. They are accountable for all aspects of their property's operations, including financial performance, resident satisfaction and retention, and developing an engaged and productive team. They monitor performance metrics, implement strategies for operational and leasing goals, analyze market conditions, and identify areas for improvement. The role involves directing sales activities, leasing administration, and maintenance initiatives, embodying Stoa's Residential's brand of Service, Lifestyle, Excellence, by thinking like an owner and ensuring team members have necessary resources. The ideal candidate is a leader who provides mentoring and promotes a positive work environment, a strong and effective communicator, and a team player focused on delivering the best resident experience. They are organized, accountable, creative in problem-solving, levelheaded under stress, flexible, adaptable, confident, decisive, motivated to achieve goals, and solution-oriented, ensuring resident satisfaction.

Requirements

Minimum 4 years of residential property management experience with working knowledge of tenant and eviction laws, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State, and Local laws pertaining to Multifamily Housing
Experience leading a high-performing team
Familiarity and comfort with performance metrics, sales quotas, and financial concepts
Demonstrated proficiency in working with computers, including word processing, calendar management, software/database
Excellent communication, interpersonal, and organizational skills
High school diploma or equivalent
Available to work a flexible schedule, including weekends

Nice To Haves

College degree or related coursework in business, accounting, hospitality, or property management
Demonstrated ability to secure leases and exceed sales goals
Bi-lingual abilities (written and verbal) may be required based on the specific needs of the property.
CAM, ARM designation preferred.
OneSite experience is highly preferred.

Responsibilities

Build community and industry knowledge by identifying trends to prepare for future occupancy needs and offering recommendations and training.
Connect people to the community through effective leasing administration and training of your team.
Show off our community by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market.
Manage the leasing process by guiding the team through effective sales strategies and follow-through.
Support maintenance operations by partnering with your Maintenance Supervisor to provide a sparkling product through preventive maintenance, timely and efficient repairs, and a highly organized make-ready process.
Orchestrate all accounting functions associated with the property, including processing invoices, paying bills, assisting with collections evictions, and managing resident accounts and charges.
Train and collaborate with talented teammates to identify and solve any issues that arise.
Drive the community to continued operational success by proposing income-producing opportunities such as competitive pricing and value-add community enhancements.
Focus on performance metrics ranging from your community's resident surveys to sales conversion rates to apartment turnover efficiency - and everything in between.