Community Manager II (Fort Knox)

WinnCompanies•Fort Knox, KY

5d•Onsite

About The Position

WinnCompanies is looking for a Community Manager II to join our military housing team located at Fort Knox, KY. In this role, you will oversee the day to day management of the community operations including maintaining community curb appeal, controlling expenditures and facilitate the resident journey. You will assist with supervising the Assistant Community Manager and the Resident Services Coordinators, and you will work closely with the Marketing and Communications Manager, the Leasing Manager, and the Maintenance Managers. This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Requirements

High school diploma or GED equivalent.
3-5 years of relevant work experience.
A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
Experience with computer systems, including web-based applications and Microsoft Office.
Excellent customer service skills.
Ability to manage multiple assignments and tasks.
Ability to manage a diverse group of people and personalities.
Superb attention to detail.
This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Nice To Haves

Associate's degree in business-related field.
Experience in property management.
Experience with Yardi or RealPage property management software.

Responsibilities

Participate in hiring, terminating, and progressive discipline for Community Center staff.
Conduct quarterly and annual performance reviews for all direct reports.
Resolve and address resident complaints, disputes, and other issues.
Act as a primary escalation point for community management operations.
Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
Responsible for collection, inspection, and financial functions of move outs.
Monitor curb appeal throughout the community and office and maintain the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up and enforcing community standards.
Responsible for meeting budgeted occupancy and financial goals.
Responsible for monitoring occupancy rates and vacancies.
Provide accurate and timely reports to the Operations Director.
Identify safety, curb appeal, maintenance, and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges
Ensure compliance and implementation of all WHS policies and procedures, including the resident journey.
Assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes, and community programs.