Community Manager & Coach

The Athletic Clubs•New York, NY

51d

About The Position

At The Athletic Clubs, we train in squads. Our unique approach to training provides high-quality, results-driven group fitness training for busy New Yorkers looking to improve their health and fitness. With an emphasis on community and accountability, our programs create an environment where members feel supported and motivated. We specialize in delivering long-term results through high retention, with 97% of our clientele sticking around well beyond the industry average. The Community Manager (of our MPA location) is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You’ll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio.

Requirements

A seasoned NASM CPT or equivalent eager to grow into a leadership role and expand your business acumen
Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle
2+ years customer service experience in the health and fitness or hospitality-related industry
High EQ and positive attitude
An excellent communicator across all mediums
Strong work ethic and thrives in a fast-paced environment

Responsibilities

Deliver an average of 17 classes per week, covering additional shifts as needed
Ensure programs are executed to AC standards
Support management of club systems Mindbody and GLM
Conduct exit interviews with all members upon cancellation
Assist the GM in maintaining gym cleanliness and facility upkeep
Maintain unparalleled client retention and attendance rates
Relentlessly identify new ways to enhance the member experience
Manage squad WhatsApp group threads, organically sparking conversation regularly
Select and collaborate with squad captains to gather member feedback on training and events
Conduct quarterly member check-in calls alongside the GM
Select award recipients for the end-of-season celebration
Attend at least one squad class per month to connect with members and stay engaged