Fall 2026: Community Manager Co-op, Social Media & Online Engagement (July to December)

SharkNinja•Needham, MA

3h•$17 - $44•Hybrid

About The Position

As a Community Manager Co-op, Social Media & Online Engagement, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships.

Requirements

Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year
Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in Needham, MA
Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles
Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically
Proficiency in social media management and analytics tools
Creative thinking and problem-solving abilities, with a proactive and results-driven mindset
Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Embodies SharkNinja's success drivers:
Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing
Progress over Perfection - Make quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning
Details Make the Difference - Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer-facing materials
Winning is a Team Sport - Ability to develop strong cross-functional relationships
Communicate for Impact - Strong communication skills - ability to deliver effective presentations to all levels of management

Responsibilities

Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups
Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values
Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy
Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community
Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences
Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services
Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies
Stay informed about industry trends, best practices, and emerging technologies related to community management and social media