Spring 2026: Community Manager Co-op, Social Media & Online Engagement (February to July)

SharkNinja•Needham, MA

5d•$17 - $44•Hybrid

About The Position

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. As a Community Manager, Social Media & Online Engagement Co-op, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships.

Requirements

Education: Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year
Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in Needham, MA
Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
Proficiency in social media management and analytics tools.
Creative thinking and problem-solving abilities, with a proactive and results-driven mindset.
Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Responsibilities

Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups.
Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values.
Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences.
Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services.
Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.