Community Living Services Program Assistant

The Arc Montgomery County•Derwood, MD

About The Position

Under the supervision of the Director of Community Living Services (CLS), the Community Living Services Program Assistant plays a vital role in supporting the operations of the CLS department. This position requires professionalism, flexibility, strong problem-solving abilities, and a collaborative spirit. The ideal candidate will demonstrate excellent communication skills, maintain confidentiality, strong organizational skills, and engage respectfully with individuals from diverse backgrounds. The CLS Program Assistant contributes to the overall effectiveness of the department

Requirements

Working knowledge of MS Office: Outlook, Word, Excel, and PowerPoint
Proven coordination and administrative skills
Strong written grammar and attention to detail
Well organized, very flexible, and embracing the administrative challenges of supporting multiple people
Strong computer skills
Work independently with minimal supervision
High school diploma or GED equivalency plus three years of relevant experience; or associate degree plus one year of relevant experience. 30 relevant credit hours may be substituted for one year of experience.

Responsibilities

Represent The Arc Montgomery County’s mission and values by engaging warmly and respectfully with people supported, families, and employees.
Maintain organized records and ensure timely access to essential documentation.
Provide logistical support for meetings, including scheduling, note-taking, and ensuring rooms are reserved and prepared.
Perform general errands and assist with departmental needs as requested.
Assist with planning and execution of department-wide events, including food and material coordination.
Contribute to special projects and initiatives across the CLS department.
Support administrative processes related to service coordination and delivery, billing, and documentation.
Assist with monitoring and tracking the completion of employee trainings, resolution of incident reports, and other compliance-related requirements.
Assist with monitoring financial accounts including identifying opportunities for appropriate spending.
Coordinate with families and external partners regarding service updates, program transitions, and other relevant matters.
Support end-of-life planning by tracking designated accounts and communicating with families and agencies as needed.
Respond to inquiries via phone and email and provide updates to families and stakeholders.
Serve as a point of contact for maintenance and fleet coordination.
Track vouchers and invoices, reconcile credit card transactions, and maintain record-keeping of other financial documentation.
Assist with benefit-related tasks, including preparing payment requests, verifying coverage, and coordinating with internal staff and external agencies.
Assist with making and tracking house utility bill payments on a monthly basis.
Other Duties as Assigned