Community Liaison FT Utah County

Harmony Home Health & Hospice•American Fork, UT

51d

About The Position

At Harmony Home Health and Hospice, LLC., we believe in creating a vibrant and supportive work environment where our team members feel valued and motivated to make a difference. We pride ourselves on fostering a culture of collaboration, innovation, and fun. Join us in our mission to "impact the lives of everyone we touch in a very meaningful, sincere, and deliberate way every single day". While providing exceptional care and support to our community. The Community Liaison works with Physicians, Discharge Planners, and professionals who handle the coordination and treatment of those seeking Homecare and Hospice services. In addition, the Community Liaison assists in managing relationships with patients, caregivers, and families. The Community Liaison will educate themselves in many aspects of Home Health and Hospice including Medicare guidelines, Hospice/Homecare eligibility qualifications, basic medical terminology, and medical roles.

Requirements

A minimum of one year experience in sales, within the Health Care industry or closely related field. A medical background or knowledge is preferred but not required.
Knowledge of principles and methods for presenting, promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
An established presence in the community or territory assigned. The ideal candidate with have an existing network and relationship with potential referral sources.
A valid driver’s license and current Auto Insurance
Independent transportation
Pass all criminal background checks

Responsibilities

The Community Liaison will see a predetermined average number of prospects per week, as determined by Branch Director or Marketing Coordinator and adjusted according to territory needs.
The Community Liaison is asked to keep accurate and relevant records, including call logs, Referrer Profile Sheets, and Visit notes.
The Branch Director or Marketing Coordinator with the Community Liaison’s input will set monthly individual and team goals and standards. The Community Liaison will participate and direct their efforts to achieving those goals.
Maintain a continually evolving working knowledge of the territory, the demographic and referral source stats. This will include average number of referrals per year and type of referrals, ie home care, hospice, diabetic, continued independence. The census if hospital, SNF, ALF, or apartment complex, as well as general “who’s who” with regards to administration, social worker, admission coordinator, service coordinator and clinical teams.
A positive and forward-thinking attitude as well as being a team player is essential.
Active participation in all sales calls and trainings along with an innovative approach to sales calls and group/individual sales blitzes is required.
Adhere to all deadlines when pertaining to submission of action plans, monthly petty cash accounting, call logs and any other required documentation.
Maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
Other duties as required.