Community Liaison

Harmony Hospice LLC•West Springfield, MA

About The Position

Harmony Hospice, LLC is seeking a compassionate, relationship-driven Community Liaison to represent our mission throughout the community and expand awareness of hospice services. This role focuses on building trusted partnerships with healthcare providers, facilities, and community organizations while educating families and professionals on the benefits and value of hospice care.

Requirements

At least 1 year of experience in marketing, nursing or social work interacting with health agencies/professionals
Must be organized and detail oriented
Must be able to communicate effectively orally and in writing
Must be licensed driver with an insured automobile in good working order

Responsibilities

Build and maintain strong relationships with referral sources including: Skilled nursing facilities, Assisted living communities, Hospitals, Physician offices, and Home health agencies
Represent Harmony Hospice at community events, health fairs, and professional networking opportunities
Increase community awareness and understanding of hospice philosophy and services
Identify and develop new referral partnerships
Maintain consistent contact with existing partners to strengthen long-term relationships
Collaborate with clinical leadership to support smooth referral transitions and admissions
Provide education on hospice eligibility and appropriate timing of referrals
Educate families, providers, and community partners on: Hospice benefits and services Medicare hospice eligibility Goals-of-care conversations
Serve as a trusted resource for end-of-life education in the community
Support in-services and educational presentations for facilities and provider groups
Work closely with the Executive Director and clinical team to align growth strategy
Provide market insights and feedback on community needs and trends
Participate in team meetings and contribute to strategic growth initiatives