Community Liaison

Giving Home Health Care•Amarillo, TX

3d•$47,091 - $52,000

About The Position

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah. If youâre a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most. The Community Liaison serves as the vital link between Giving Home Health Care (GHHC) and the patients we support. In this role, you will connect directly with patients, families, and caregivers to ensure their needs are met and concerns are resolved promptly. Youâll maintain accurate documentation, communicate clearly, and collaborate closely with care teams to address issues and deliver exceptional patient experience.

Requirements

Bachelorâs degree in a related field or equivalent experience preferred
Technical proficiency with MS Office Suite and other relevant software required
Key competencies include patient focus, advocacy, strong written and verbal communication skills, critical thinking, organization, adaptability, empathy, and teamwork

Nice To Haves

Previous experience in healthcare or community outreach, specifically home health or hospice, is preferred
Experience with EEOICPA and Department of Labor home and residential care services is a plus
Background in home health and hospice business development and complaint resolution is preferred

Responsibilities

Conduct in-home visits to meet patients and assess needs
Build and sustain strong, trust-based relationships with current and former patients
Respond promptly to inquiries, service issues, and complaints, ensuring all communications are documented for care team visibility
Advocate on behalf of patients with the Department of Labor and internal stakeholders to expedite claims and benefits resolution
Drive patient satisfaction through proactive engagement, follow-up, and personalized support
Maintain and grow census by identifying opportunities to retain and re-engage patients
Ensure compliance with team performance standards, including timely completion of in-home visits, patient and caregiver satisfaction surveys, and proactive measures to prevent census loss.
Conduct priority âred-flagâ home visits as assigned by the Director to address urgent patient needs
Complete face-to-face home visits within 24 hours for all outgoing patient transfers to ensure smooth transitions
Follow and adhere to established Standard Operating Procedures (SOPs) and organizational processes to maintain consistency and compliance across all activities
Foster clear and timely communication with care team members to address patient concerns and ensure resolution
Develop and maintain accurate reports, correspondence, and documentation to keep care teams informed
Proactively follow up with care teams and patients/families to confirm issues are resolved within established timelines
Partner with the Director to align activities with performance metrics and uphold quality standards
Safeguard the confidentiality of all patient documents and records
Apply negotiation and conflict resolution skills to address issues promptly and effectively
Assist in planning and coordinating patient events and activities to enhance overall experience
Respond to calls, emails, and other communications in a timely and professional manner
Demonstrate proficiency in organizational software tools, including Salesforce, Microsoft Office, and time/attendance systems, ensuring accurate and efficient use to support daily operations.
Collaborate with executive leadership, care teams, and growth departments to drive patient advocacy, resolve complaints, and ensure a high level of satisfaction