Community Liaison

Ripple Fiber•Saginaw, MI

About The Position

The Community Liaison is responsible for supporting the Regional Market Executive in ensuring smooth business operations throughout the build process within the designated market footprint. This role requires strong communication, relationship management, and organizational skills to effectively coordinate with neighborhoods, residents, HOAs, and property management companies.

Requirements

Strong interpersonal and relationship-building skills.
Excellent communication skills, both written and verbal.
Ability to work independently and manage multiple tasks simultaneously.
Experience in community relations, project coordination, or a related field preferred.
Knowledge of HOA processes, property management structures, and construction project timelines is a plus.
Background in account executive roles, event coordination, sales, and communications.
Experience with MDU/relationship management.
Familiarity with local communities or existing community contacts preferred.

Responsibilities

Serve as the primary point of contact for neighborhoods, residents, homeowners' associations (HOAs), and property management companies during the Pre-Sales (pre-construction) and construction phases.
Maintain strong relationships with key stakeholders, ensuring open and transparent communication during the Pre-Sales (pre-construction) and construction phases.
Address inquiries, concerns, and feedback from community members, escalating issues to the Regional Market Executive or Customer Service team as needed.
Organize and attend meetings or events with community representatives to provide project updates and gather input.
Gather Private/HOA information and maintain relationships to pass to the Community Development team while it is in “Prospecting” status.
Represent Ripple Fiber at Chamber of Commerce events.
Attend developer associations/meetings to assess potential opportunities.
Assist the Regional Market Executive in overseeing business operations and ensuring project milestones are met.
Coordinate logistics and communications for various phases of the construction process.
Support internal teams by providing community-related insights that impact project timelines and execution.
Facilitate the transition of signed private communities from the Community Developer role to the active build phase.
Ensure construction timelines and commitments are upheld in accordance with expectations and agreements.
Oversee the deployment of marketing tactics at each necessary phase of the build.
Ensure community messaging aligns with company branding and project objectives.
Collaborate with the marketing team to distribute promotional materials, announcements, and project updates.
Assist in organizing events or outreach efforts to engage residents and stakeholders effectively.
Conduct weekly touchpoints with marketing and social media teams to ensure market success.
Participate in identifying sponsorship opportunities that align with company initiatives.
Ensure all community relations efforts comply with local regulations, HOA agreements, and company policies.
Monitor and track commitments made to communities, ensuring follow-through on promises and expectations.
Identify and mitigate potential risks that could impact relationships with stakeholders or project timelines.
Serve as a "utility" resource for the Regional Market Executive, providing support where needed to ensure smooth operations.
Assist in administrative duties, reporting, and documentation related to community relations and project progress.
Willingness to door hang for Pre-CX and pivot on the fly as needed.
Weekend work required when necessary.