Community Liaison (Home Care experience required)

True Care•New York, NY

9d•Onsite

About The Position

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Position Summary: The Community Liaison plays a vital role in ensuring smooth patient onboarding and a positive experience throughout their home care journey. This is an in-person, field-based position focused on improving retention, strengthening patient relationships, and supporting the successful start of care outcomes. This role serves as the welcoming face of True Care — visiting patients in their homes, delivering welcome packages, answering questions, and ensuring each family feels supported and connected from day one.

Requirements

Bilingual Spanish Fluency Required
2+ years of experience in community outreach, business development, or case management within the healthcare, nonprofit, or service-based sectors
Proven ability to generate leads, build partnerships, and convert prospects into clients
Strong communication, public speaking, and relationship-building skills
Cultural competency and a demonstrated ability to engage with diverse communities
Proficiency in Microsoft Office and Salesforce CRM (or similar CRM tools)
Valid driver’s license and reliable transportation to travel locally for outreach activities

Responsibilities

Conduct in-person welcome visits to newly admitted patients within assigned timelines.
Deliver welcome materials, agency education, and service expectations to patients.
Act as a liaison between the patient, the assigned marketer, and internal care coordination teams to ensure continuity of service.
Proactively monitor early patient experience and identify issues impacting retention.
Escalate patient concerns or service gaps immediately to leadership and care coordination staff.
Support high-value referral cases with an enhanced onboarding experience.
Track all field activities in Salesforce and maintain accurate visit documentation.
Attend occasional community events to support patient education and outreach initiatives.
Represent True Care with professionalism, empathy, and a customer-service mindset at all times.