Community Liaison

Ardent Home Health and Hospice of Fresno • Fresno, CA

39d • $80,000 - $100,000

About The Position

At Ardent Home Health and Hospice, Our patients and their loved ones are the center of our work. Our team of professionals has a passion for providing superior, thoughtful care, and works to improve the quality of life for our patients, their loved ones, and caregivers by creating an atmosphere of acceptance and respect for all. At Ardent, our culture is nurtured by our core values: Celebration, Accountability, Passion for Learning, Loving One Another, Intelligent Risk, Customer Second, and Ownership . Your growth is important to us. We set individual and team goals to ensure that we continue to grow together and serve our patients & their families at the highest standard. Join a dynamic company that believes in a team approach and focuses on doing what is best for our patients. As a Licensed Vocational Nurse (LVN) with Ardent, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits. JOB DESCRIPTION The Community Liaison is responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers.

Requirements

• Bachelor's degree in marketing, Business Administration, or related field preferred, but not required.
• Three years of experience in health care marketing management preferably in home health care operations.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Responsibilities

• The Community Liaison develops and maintains relationships with physicians, discharge planners, case managers, social workers, and other health care professionals who utilize home care services by regularly scheduling and conducting visits to those referral sources in order to assist in identifying those patients who may be appropriate for home health services thereby increasing the number of clients served by the agency/market.
• Maintain current knowledge of agency/market trends, coverage criteria, and industry changes to ensure compliance with required regulations.
• Represent the agency at health fairs, mall shows, other community service functions, and participates in civic and/or community committees as requested.
• Employs marketing and promotional initiatives to achieve budgetary volume projections.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Builds and monitors community, customer, and payer and patient perceptions of Ardent Hospice and Home Health as a high quality provider of services.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge of Ardent Hospice and Home Health markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level