Community Liaison | River Valley Home Health & Hospice | Parker, AZ

River Valley Home Health and Hospice•Parker, AZ

About The Position

JOB SUMMARY Responsible for assigned functions related to providing information to the public, community events, identified referral sources, groups, and individuals. Works to promote the RVHHH mission consistent with agency policies and procedures.

Requirements

Hospice philosophy of care
Home Health Care Principles and processes for providing customer and personal services including evaluation of customer satisfaction
Methods for showing, promoting and marketing services
General office and filing procedures
Computer systems / keyboarding skills
Perform all job functions in a safe manner
Complete job duties with minimal supervision
Establish, develop and maintain cooperative working relationships with referral sources, agencies and organizations interested in home health, hospice and end-of-life health care
Collaborate effectively as a part of a team to establish and maintain cooperative working relationships
Observe when something is wrong or likely to go wrong; recognizing a problem
Use tactful, appropriate communication in sensitive or emotional settings
Read and interpret documents
Communicate clearly and effectively appropriate to the needs of the audience
Manage stress in a mature manner
Cope with multiple losses
Establish priorities, organize and meet deadlines
Drive an automobile; travel distances within our service area
Excellent written and verbal communication skills
Active listening ensuring accuracy with attention to detail
Leadership with willingness to offer suggestions to promote team collaboration
Sensitivity to confidential matters
Positive, professional attitude and appearance
Maintains professional boundaries
Ethics and honesty
Self-management
Flexibility
Compassion; sensitive to the needs of others
Conflict resolution skills
Acceptance of diversity
High School Graduate or GED certificate
Minimum of four (2) years of varied work experience in related field
Demonstrated ability to communicate effectively
Demonstrated ability to relate effectively with patients, physicians, community institutions, etc.
Ability to travel within the agency’s service area of 1.5 hours of driving distance of your home office
Continuing education for professional growth

Responsibilities

Identify audiences and determine the best way to communicate home health, hospice, Palliative Care/ end-of-life information and services clearly and efficiently for the intended audience
Serve as staff liaison for RVHHH with physicians, hospitals nurses, social workers, discharge planners and community agencies
Follows-up on referral for evaluation and/or admission to Hospice and Home Health
Responsible and/or overseeing the process of hospice orders/Home Health orders getting to the Physicians for signature in a timely manner
Work with various organizations to facilitate the delivery of appropriate services for potential home health and hospice patients.
Perform community outreach activities including presentations, exhibits and one-on-one contact with community groups, Physicians, and coordinate special events
Collaborate with healthcare specialists and civic groups to determine community home health, hospice, and Palliative Care/ end-of-life needs and availability of services to maintain continuity of care for patients and families in the areas we serve
Provide current information regarding agency services including preparing, creating, and distributing printed home health, hospice and Palliative Care / end-of-life health education materials with final approval from the DON/DPCC
Promote use of RVHHH's home health program and services
Develop a dynamic communication method for increasing the utilization of our hospice services within various established and non-established referral sources
Educate the community regarding hospice care and home health services available with RVHHH
Attends and participates in staff meetings, in-services, and case conferences
Provide information to team members in written form or in-person regarding home health and hospice information, education and services communicated within the community.
Responsible for maintaining continuity of messaging by sharing all written or word-of-mouth marketing, educational, promotional materials with all team members involved in the delivery RVHHH home health, hospice, and Palliative Care / end-of-life services.
Participates in continuing education through academic studies, seminars, and workshops
Completes all documentation in an accurate and legible manner
Attend IDT, as required.
Collect data for Admission activities
All other duties as assigned by the DON/DPCCC