Community Liaison

Hospice USA•West Bronx, NY

13d•$65,000 - $100,000

About The Position

Overview HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision - Every patient deserves access to quality healthcare. Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Great Place to Work Certified Established in 11 states Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! Responsibilities The Community Liaison is responsible for inbound/outbound communication and business development. The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.

Requirements

Bachelor's Degree or 4+ years of B2B sales experience
2+ years of health care related industry sales/marketing experience
Must maintain a valid driver's license and good driving record
Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
Knowledge of sales techniques and territory management
Excellent interpersonal communication, presentation and customer service skills required
Proficiency with Microsoft Office, Word, Excel, Outlook
Ability to travel within assigned territory and attend sales meetings as required
Excellent written and verbal communication skills
Ability to work independently and complete multiple tasks
Strong organizational skills
Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Responsibilities

Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners
Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
Thoroughly understand eligibility and enrollment processes
Provide education on and facilitate, as requested, benefit enrollment and processes
Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company's practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
Answer inbound calls from patients, families, and facility staff members regarding the Company's business units operating in the relevant market
Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
Oversee and document outreach calls conducted, and meetings scheduled with external sources
Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
Comply with HIPAA privacy and security guidelines and company policies, procedures and standards
Maintain consistent communication with sales leaders and local business unit leadership and support staff
Performs other additional duties as assigned