Community Liaison

Therapeutic Alternatives•Williamston, NC

11d

About The Position

The objective of the Community Liaison is to ensure assessment of Resident needs, correct level of care placement, verification of financial resources and continue quality of care throughout stay within our VSC home. You will receive incentive pay based on the number of current residents PLUS up to 20% commission on first month's cost of care per move-in! Salary based on experience. As the “maestro” of admissions, the Community Liaison serves as a link between residents of a particular community at large to the VSC Community. Their role is maintaining and promoting relationships within the community of which they serve and the Victorian Senior Care Community assigned. This position is the first person a referral sees and remains the point of contact through admission.

Requirements

Must have a High School Diploma or GED; some college is preferred.
Must possess proven skills in sales, written and verbal communication, organization and evaluation.
Must have the ability and willingness to perform cold calls and telephone sales calls.
Must possess good computer skills with emphasis on working in spreadsheets.
Must be goal oriented and competitive.
Must be willing to travel up to 50% of the time
Must be able to push, pull, carry and lift up to 50 pounds
Must secure two-step tuberculin skin test (first test prior to hire and second test within two weeks of first test).
Must have no substantiated findings on the NC Personnel Registry or Health Care Program.
Must have clear SBI and DMV records and maintain this status during period of employment.
Must have a valid NC Driver's License.
Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.

Responsibilities

Create a network of referral sources
Track leads and commitment rates
Conduct tours of the facility
Assess potential residents to ensure the facility can meet their needs
Meet sales goals
Verify financial resources of referrals
Facilitate the admission and ensure all paperwork is completed as required
Monitor guest-relations program with staff in facility
Perform other duties as required by circumstances
Help maintain the self-respect, personal dignity and physical safety of each resident
Be familiar with and able to apply all the home's accident, fire safety, OSHA and emergency procedures
Be familiar with the Adult Care Home Residents' Bill of Rights and assist residents with exercising these rights
Assure careful treatment of Adult Care Home equipment and utilization of supplies
Be responsible for reading and adhering to all Adult Care Home and employee policies
Participate in job-related continuing education as required