Community Liaison

Care Synergy • Aurora, CO

6h • Hybrid

About The Position

Colorado PACE is seeking a full-time Community Liaison in Aurora, CO. This role is crucial for expanding the organization's reach by building and nurturing relationships with community partners. The primary goal is to increase referral volumes and participant enrollment in PACE services, thereby expanding market share. The liaison will be responsible for promoting PACE services through various campaigns and outreach efforts targeting affordable housing, independent living facilities, community and faith-based organizations, hospitals, assisted living facilities, skilled nursing facilities, physician offices, and home health agencies. Key activities include developing marketing strategies in collaboration with internal teams, educating the community on PACE benefits, attending public events, and addressing barriers to referrals. The position also involves maintaining detailed records of outreach activities and assisting with enrollment as needed. Colorado PACE is part of Care Synergy, a network of non-profit healthcare organizations dedicated to providing compassionate care to ill, frail, and elderly individuals, enabling them to remain at home.

Requirements

• Minimum Education: High School Diploma.
• Some college required
• Minimum Experience: Four to five (4-5) years’ experience in marketing, sales, or healthcare relationship management.
• Required License: Valid Colorado state driver’s license and current auto insurance.

Nice To Haves

• Bachelor’s degree in Marketing, Public Relations or healthcare-related field preferred.

Responsibilities

• Builds and maintains community partner relationships and leverages those relationships to increase referral volume, number of PACE participant enrollees and expands market share in the community we serve.
• Provides information and promotes PACE services through campaigns to grow referral sources including but not limited to: affordable housing, independent living, community- and faith-based organizations, hospitals, assisted living facilities, and skilled nursing facilities.
• Builds effective relationships within assigned accounts i.e., affordable housing, Single Entry Point, community- and faith-based organizations, Long-Term Care/Assisted Living facilities, physician offices, home health, and other partners to promote communication, problem-solving, and opportunities to position Colorado PACE as the preferred organization.
• Utilizes and provides input with regards to marketing campaigns and associated tools to build brand awareness.
• Provides effective outreach and education to achieve strategic goals and maximize market potential. Keep detailed records of outreach activities and create a schedule of future actions.
• Cultivates new relationships and referral sources. Collaborates with Marketing and clinical teams to create marketing strategies to increase appropriate and timely referrals.
• Works with all key stakeholders to understand and address identified barriers to referrals.
• Educates community on the benefits of PACE for participants, family, and caregivers by attending community events, trade shows and other public events as well as attendance at meetings and company functions.
• Assists with assessing our service delivery with referral sources through periodic surveys, utilizing report information and conveying recommended changes to processes and programs as appropriate.
• Assists with enrollment activities when required.

Benefits

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients.
• We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Healthcare Benefits are effective on the 1st of the month following 30 days of employment
• Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED