Community Liaison Staff

Signature Healthcare at Home • Salem, OR

1d

About The Position

Responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES 1. Works with the Clinical Supervisor to establish community education for clinical programs. 2. Establishes and maintains positive working relationships with current and potential referral and payer sources. 3. Builds and monitors community, customer, and payer and patient perceptions of the agency as a high quality provider of services. 4. Maintains comprehensive working knowledge of the agency's markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning. 5. Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel. 6. Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by the agency. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Requirements

• Bachelor's degree in Marketing, Business Administration, or related field preferred, but not required.
• At least three years' experience in health care marketing preferably in hospice care operations.
• Ability to market aggressively and deal tactfully with customers and the community.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates ability to take initiative to accomplish agreed upon goals.

Responsibilities

• Works with the Clinical Supervisor to establish community education for clinical programs.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Builds and monitors community, customer, and payer and patient perceptions of the agency as a high quality provider of services.
• Maintains comprehensive working knowledge of the agency's markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by the agency.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees