Community Kitchen Programs Coordinator

PHILABUNDANCE•Philadelphia, PA

4d•$20 - $20•Onsite

About The Position

The Community Kitchen Programs Coordinator serves as the primary point of contact for PCK volunteers and as a key liaison for all onsite PCK events. This role provides essential front-of-house support, administrative assistance to the Director of PCK, Executive Chef, and operational support for the Job Training team. The Community Kitchen Programs Coordinator ensures seamless event execution through exceptional organizational skills, proactive problem-solving, clear and effective communication, and strong attention to detail. All service and support reflect a high standard of hospitality, positive brand representation, and a commitment to delivering five-star experiences. Success in this role requires strong project and event management skills, a professional and service-oriented mindset, and the ability to adapt quickly to evolving organizational needs. The Community Kitchen Programs Coordinator collaborates closely with internal teams, particularly Events and Volunteers, PCK Production, Communications, and Job Development—to ensure consistent communication, alignment, collaboration, and tracking across all onsite events.

Requirements

High School Diploma or GED required, additional formal education a highly preferred.
A minimum of 2 years of experience in culinary services in front of the house support role, ideally providing administrative support to a team or related role.
Experience juggling competing priorities, volunteers, customer service with onsite and phone guests.
Successful experience with problem solving and possesses ability to stay nimble in a fast-paced evolving environment.
Ability to work effectively with a range of people from different communities and different levels of seniority in the organization.
Must have exceptional relationship building skills along with proven writing, presentation and verbal skills.
Previous experience being flexible and adaptable, yielding ability to adjust to frequent changes.
Serve Safe Certified.
Strong administrative capability to work with databases, produce reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams)
Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally.
Able to take on a diverse range of tasks equally effectively.
Responds positively to change and adapts positively to new situations quickly.
An exceptional communicator, both in writing and orally; an extrovert who gets energy from connecting with individuals, aligning the case for support, and creating opportunities for engagement; one with social grace who can build enthusiasm for Philabundance.
Ability to multitask and provide diverse support to Director of PCK, the Executive Chef, the PCK Job Training Program and the internal team as it relates to events, activities, and volunteers.
Ability to prioritize competing priorities with a strong ability to communicate, follow up and influence priority needs internally and externally.
Actively seeks to learn new things on own initiative and deliver options, organizational, administrative and solutions to the team.
Ability to provide organization, consistent process support and manage with accuracy and detail.
Exceptional ability to solve problems and proactively anticipate potential changes or adjustments
Fast paced and results oriented with the ability to work in a timely manner with multiple deadlines and competing requirements
Strong customer service approach to ensure participants experience is repeatable, high professional level and aligns with Philabundance image and brand.
Team mindset and collaborative habits
This role requires the ability to work in a seated position for extended periods of time, up to 8 hours per day, as well as the ability to stand and walk intermittently throughout the workday. The position involves regular movement throughout kitchen and event spaces to engage with volunteers and visitors. Occasional bending, stooping/squatting, and reaching may be required. The employee must be able to lift and move items weighing up to 20 pounds. Team or shared lifting is encouraged for heavier items. See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions. Maintain an acceptable work pace and align with required deadlines. Must meet goals. Demonstrate cognitive ability to: follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary. Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.
Note: This role requires the successful completion of a background check

Nice To Haves

Previous customer service, front desk, or concierge experience, including experience working with a diverse population.
Ability to speak multiple languages a plus.
Fluency with Spanish highly a preferred.

Responsibilities

Manage the Volunteer Experience and ensure alignment with the Philabundance brand.
Ensure positive relationship and collaboration with Events, Communication, Development and other internal departments when creating and running points on events.
Responsible for logistics and quality experience of onsite PCK events.
Manages the flow of communication, activity ownership, identify impact of activities with other PCK teams including, timing, staffing and space planning.
Provide support for the Job Training Team.
Provide communications, provide support for Open House events including but not limited to partner luncheons, community cook-in, open house and other resource events.
Day to Day support will include email & inquiry support by reviewing and routing in a timely manner.
Provide support to PCK Director as needed. This may include reporting, communications, vendor follow-up, meeting and agenda administration as well as special projects as assigned.
Responsible for supporting and aligning with Philabundance Cultural pillars. Ensuring communications, actions and interactions reflect a focus on People, Professionalism, Partnerships, and Progress.
Special Projects as assigned.