Community Investments and Partnerships Regional Lead - Rochester Region

Univera Healthcare•Rochester, NY

43d

About The Position

Summary: The Community Investments and Partnerships (CIP) Regional Lead is responsible for developing, recommending, executing, and overseeing regional CIP strategy, with matrix accountability to regional executive leadership. This individual leads the collaborative selection and execution of all regional community investments; ensures alignment with CIP policy and processes, enterprise CIP strategy, and all applicable requirements and regulations. The incumbent supports strategy-aligned employee community engagement; coordinates enterprise community touchpoints within their region; and facilitates high value, strategy-aligned company relationships with key community partners. Essential Accountabilities: Level I (Lead) Community Investments and Partnerships Strategy Develops and maintains comprehensive expertise in enterprise strategies and priorities that align to community investments and partnerships (CIP), including but not limited to quality metric improvement; health equity; sales growth; and identified CIP strategy focus areas. Liaison to the regional community to increase visibility, gain trust, and foster sustainable long-term relationships, to strengthen the health plan mission & vision. Responsible for developing and nurturing relationships with governmental officials, community-based organization leaders, brokers, and the provider community for the purpose of capturing appropriate segment audiences. Leverages and strengthens brand message and awareness. Foster robust and effective partnerships with community-based organizations, faith organizations, local governmental agencies, and key groups for the purpose of addressing social determinants that affect the health and wellbeing of members and communities. Liaison to the regional community to increase visibility, gain trust, and foster sustainable long-term relationships, to strengthen the health plan mission & vision. Responsible for developing and nurturing relationships with governmental officials, community-based organization leaders, brokers, and the provider community for the purpose of capturing appropriate segment audiences. Leverages and strengthens brand message and awareness. Develops and maintains comprehensive expertise in regional strategies and priorities that align to CIP for the assigned region. Develops and maintains comprehensive expertise in strategy-aligned community-based organizations (CBOs) within the assigned region, including but not limited to CBO background and purpose, customer status, employee board participation, and member utilization if available. With the guidance of regional leadership, develops and maintains proactive regional community investment strategy to drive and achieve enterprise and regional goals. Builds positive, collaborative relationships with internal and external CIP strategy stakeholders. Community Investments and Partnerships Execution Develops and manages regional CIP budgets, as well as CIP reporting, analytics, program evaluations, and other key initiatives. Proactively identifies and develops regional opportunities to invest in programs that support regional and enterprise strategy, and that build partnerships with organizations that share our commitment to diversity, equity, and inclusion. Leverages data and analytics, and considers social determinants of health, to identify innovative community investments and partnerships. Manages grant timelines, budgets, completes project status reports, facilitates team meetings, and tracks progress through grant activity completion. Creates opportunities for regular and robust dialogue with community partners, including shared visioning, priority, and goal settings, including CBO topical summits on subpopulation needs/targeted health disparities. Ensures regular meetings of a CIP policy-aligned investment review committee and leads the evaluation of regional requests for event sponsorships and program support. Ensures alignment of all regional investments to CIP policy and processes, LTHC governing board independence requirements, Blue Cross Blue Shield Association brand regulations, and enterprise CIP strategy. Accountable for coordinating execution of all regional community investments, including sponsorships, health program awards, and multi-year grants. Collaborates with accountable teams to facilitate execution of additional deliverables related to CIP sponsored events, e.g., advertising, event tabling. Collaborates with accountable teams to identify and facilitate internal/external communication of CIP stories that support strategies for corporate communications, marketing, advertising, public relations, and employee engagement. Regularly updates regional community investment management platform and ensures current and accurate information. Completes any additional required CIP reporting; responds to ad hoc information needs related to regional CIP. Creates annual CIP overview presentation for the LTHC Regional Advisory Board, and at the discretion of regional leadership, delivers or supports delivery of the presentation. Employee Community Engagement Supports strategy-aligned employee community engagement through administering employee community board connections; facilitating engagement with community-based organizations for employee events such as volunteer days or Lunch and Learns; creating and delivering presentations for internal teams or Employee Resource Groups; and other similar activities. Community Based Organization Coordination Provides a point of regional coordination for other corporate areas involved with community-based organizations. Identifies key strategy-aligned community partners, identifies key relationship owner within our organization as applicable, and facilitates positive relationships to further mutual goals. Represents the company and/or Regional President as needed at community-based events, meetings, or other opportunities to enhance brand image and advance enterprise or regional strategy. Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. Regular and reliable attendance is expected and required. Performs other functions as assigned by management. Senior Lead (in addition to Level I Accountabilities) Independent oversight and coordination of internal and external events. Responsible for individual project work such as internal or external vendor oversight. Initiates and executes improvements to advance the effectiveness of community partnerships within assigned scope, such as cross-departmental coordination and collaboration, ongoing analytics, or value story development. Contributes to the development of enterprise CIP strategy and effectiveness. Initiates and executes improvements to advance the effectiveness of community investments and partnerships across the corporation. Regularly reviews industry information and best practices related to community investments and partnerships and engages in professional development and collaboration with others in the field. Contributes to the development of less senior teammates and constantly seek opportunities to improve team functioning.

Requirements

Master’s Degree in Public Health or related field, OR Bachelor’s degree in Public Health, Communications or related field with 3 years related experience OR in lieu of a degree, 7 years of related experience required.
Experience working with a range of stakeholders, including healthcare providers and local community-based organizations.
Exceptional interpersonal skills and professional presence, including demonstrated ability to form positive relationships within all areas of the organization, all levels of management, other Plans, and external stakeholders.
Excellent written and verbal communication skills, including demonstrated ability to lead meetings and make effective presentations for internal and external groups.
Excellent skills in organization, planning, and business process development; must be able to effectively implement multiple programs concurrently.
Demonstrated proficiency with current office software products including Microsoft Office Products.
Ability to retain composure under pressure and handle confidential information with discretion.
Must be able to work independently or as part of a team.
Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
Ability to work in a home office for continuous periods of time for business continuity.
Ability to travel across the Health Plan service region for meetings and/or trainings as needed.
The ability to hear, understand, and speak clearly while using a phone, with or without a headset.
Must have a valid Class D license and ability to operate a motor vehicle.

Responsibilities

Develops and maintains comprehensive expertise in enterprise strategies and priorities that align to community investments and partnerships (CIP), including but not limited to quality metric improvement; health equity; sales growth; and identified CIP strategy focus areas.
Liaison to the regional community to increase visibility, gain trust, and foster sustainable long-term relationships, to strengthen the health plan mission & vision.
Responsible for developing and nurturing relationships with governmental officials, community-based organization leaders, brokers, and the provider community for the purpose of capturing appropriate segment audiences.
Leverages and strengthens brand message and awareness.
Foster robust and effective partnerships with community-based organizations, faith organizations, local governmental agencies, and key groups for the purpose of addressing social determinants that affect the health and wellbeing of members and communities.
Develops and maintains comprehensive expertise in regional strategies and priorities that align to CIP for the assigned region.
Develops and maintains comprehensive expertise in strategy-aligned community-based organizations (CBOs) within the assigned region, including but not limited to CBO background and purpose, customer status, employee board participation, and member utilization if available.
With the guidance of regional leadership, develops and maintains proactive regional community investment strategy to drive and achieve enterprise and regional goals.
Builds positive, collaborative relationships with internal and external CIP strategy stakeholders.
Develops and manages regional CIP budgets, as well as CIP reporting, analytics, program evaluations, and other key initiatives.
Proactively identifies and develops regional opportunities to invest in programs that support regional and enterprise strategy, and that build partnerships with organizations that share our commitment to diversity, equity, and inclusion.
Leverages data and analytics, and considers social determinants of health, to identify innovative community investments and partnerships.
Manages grant timelines, budgets, completes project status reports, facilitates team meetings, and tracks progress through grant activity completion.
Creates opportunities for regular and robust dialogue with community partners, including shared visioning, priority, and goal settings, including CBO topical summits on subpopulation needs/targeted health disparities.
Ensures regular meetings of a CIP policy-aligned investment review committee and leads the evaluation of regional requests for event sponsorships and program support.
Ensures alignment of all regional investments to CIP policy and processes, LTHC governing board independence requirements, Blue Cross Blue Shield Association brand regulations, and enterprise CIP strategy.
Accountable for coordinating execution of all regional community investments, including sponsorships, health program awards, and multi-year grants.
Collaborates with accountable teams to facilitate execution of additional deliverables related to CIP sponsored events, e.g., advertising, event tabling.
Collaborates with accountable teams to identify and facilitate internal/external communication of CIP stories that support strategies for corporate communications, marketing, advertising, public relations, and employee engagement.
Regularly updates regional community investment management platform and ensures current and accurate information.
Completes any additional required CIP reporting; responds to ad hoc information needs related to regional CIP.
Creates annual CIP overview presentation for the LTHC Regional Advisory Board, and at the discretion of regional leadership, delivers or supports delivery of the presentation.
Supports strategy-aligned employee community engagement through administering employee community board connections; facilitating engagement with community-based organizations for employee events such as volunteer days or Lunch and Learns; creating and delivering presentations for internal teams or Employee Resource Groups; and other similar activities.
Provides a point of regional coordination for other corporate areas involved with community-based organizations.
Identifies key strategy-aligned community partners, identifies key relationship owner within our organization as applicable, and facilitates positive relationships to further mutual goals.
Represents the company and/or Regional President as needed at community-based events, meetings, or other opportunities to enhance brand image and advance enterprise or regional strategy.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.