AOU- Community Healthcare Worker

Moses/Weitzman Health System•Meriden, CT

31d

About The Position

The Community Health Center, Inc. cares for 150,000 patients every year at sites across the state. Patients of CHCI have access to a wide range of services and specialties such as medical, behavioral health, and dental care all in one location. We know that many of CHCI patients have complex lives and taking care of their own health or the health of family members can’t always be the number one priority. CHCI is excited to have Community Health Workers (CHWs) join the team to help our patients tackle the everyday challenges they experience. Working to resolve common social determinants of health can improve our patients’ overall wellness and their lives. The Community Health Care Worker will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling families in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned.

Requirements

Associates Degree required
Long- term Resident of community served by CHC, with strong knowledge of the resources in that community.
Strong communication and presentation skills, with the ability to confidently engage and educate diverse audiences in both community and clinical settings.
Ability to build rapport and foster trust with community members, patients, and families through culturally sensitive communication.
Demonstrated experience in the area of obtaining community resources/advocating on behalf of the patient.
Demonstrate basic computer and technology proficiency, including the ability to navigate multiple systems, use mobile apps, and manage data entry or scheduling tools accurately.
Ability to problem solve, maintain priority and focus on assigned tasks
Attention to detail and documentation
Ability to follow procedures and protocols consistently
Flexibility in work schedule and willing to travel throughout CT
Adaptable to change
Intermediate level proficiency in Microsoft office and internet related applications
Familiar with standard concepts, practices and procedures related to public health research
Knowledge of participatory research and working with community
Adaptability to change
Patient Relationship Management and community engagement experience
Bilingual, oral and written (Spanish/English)
Reliable transportation
Must be able to independently travel frequently to health center satellites and participate in events in the community (Eastern or Western Region)
Must be able to clearly communicate verbally and approach patients in waiting areas and common public spaces
Must be able to sit for extended periods while working at a computer
Must be able to carry laptop and recruitment materials as part of recruitment activities
Confidentiality of business information is a requirement.

Nice To Haves

Human Subject Protection Training is preferable but not required
Experience developing and delivering educational content or informational sessions tailored to specific populations.

Responsibilities

Utilize effective outreach, engagement, and recruitment methods to drive family enrollment rates.
Provide patients with a thorough overview of the All of Us Research Program or ancillary studies and answer all questions.
Meet patients in the clinic or community to educate and enroll them in the All of Us Research Program.
Apply the Teach-Back Method to assess patients’ understanding of the program or ancillary studies.
Use Motivational Interviewing techniques to build rapport with prospective and current participants.
Obtain informed consent for IRB-approved protocols.
Administer surveys and accurately record data.
Schedule and coordinate appointments for patients to complete enrollment and retention activities.
Conduct daily outreach and engagement through phone and in-person interactions, with occasional follow-up via email or mail, to inform participants of study activities and schedule their participation.
Make follow-up calls to participants as needed, on a case-by-case basis.
Engage with families who have children ages 0–4, providing a welcoming environment for both parents and children during program activities.
Be comfortable interacting with young children and offering light supervision as needed while parents complete study-related tasks. (The program may later expand to include older children.)
Raise awareness among patients and the community about the All of Us Research Program through various methods, including attendance at community events, waiting room outreach, educational sessions, and distribution of customized marketing materials.
Build and maintain community partnerships to support outreach and engagement efforts.
Develop, plan, and host educational sessions in both community and clinic settings to raise awareness and promote understanding of the All of Us Research Program among patients, families, and local partners.
Use and navigate multiple systems, use mobile apps, and manage data entry or scheduling tools accurately.
Perform other duties as reasonably assigned.