Community Health Worker- Temp to Permanent

COPE Health Solutions • New York City, NY

6d • $24 • Onsite

About The Position

The Community Health Worker provides field-based member outreach services to members enrolled in a COPE Health Solutions client health plan’s Medicare Advantage (MA) plan. This person will build strong relationships with members and providers to stay engaged in member medical care and medication adherence. Community Health Workers are committed to removing the member’s barriers to care by identifying critical resources for members, helping them navigate through health care services and systems, and promoting member health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff, to support positive client health outcomes.

Requirements

• Valid NY Driver’s License.
• High school graduate or equivalent required
• Experience working in a multi-cultural setting.
• Understand the community served, community connectedness.
• Good communication skills, such as listening well and using language appropriately.
• Ability and willingness to provide emotional support, encouragement, and motivation to members.
• Proven experience in large-scale outreach and recruitment.
• Willingness to learn new things and do what it takes to get the job done.
• Ability to manage a wide range of priorities and help the team to do the same through effective time management and direct communication.
• Proven ability to effectively prioritize work with tight deadlines.
• Strong knowledge of computers and Microsoft Office products.
• Strong customer drive and dedication to quality and success.
• Excellent interpersonal, oral, and written communication skills.
• Excellent customer service skills.
• Detail-oriented and able to work well independently.
• Flexible with work hours, able to travel, and able to work on evenings and weekends frequently.
• Strong acumen for the health care industry, analytical thinking skills, and a strong and dedicated work ethic are required.

Nice To Haves

• Associate's Degree in Business Administration or related field preferred.
• Written and oral fluency in English and Spanish is preferred; also preferred is Cantonese/Mandarin.
• Experience working in a community-based setting for at least 1 to 2 years is preferred.

Responsibilities

• Field-based outreach to engage assigned members to close identified quality gaps
• Receive a daily contact list of assigned members to outreach.
• Complete in-person outreach to assigned members and necessary providers to complete scheduling for appropriate appointments.
• Establishes close relationships with and serves as a point of contact for members and providers, specifically IPAs in the health plan’s network, as well as other contracted value-based organizations.
• Complete all required onboarding and training to master the standard work process and assignment
• Track outreach progress daily for each assigned member in a manner defined by the project team (spreadsheet, dashboard, etc.).
• Attend daily huddle with the Project team and report out on outreach progress, track KPIs established by the Project team, and raise any risks.
• Communicate with assigned member Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians, and other health care providers) to facilitate member care.
• Observe and report the assigned member's self-administration of medication.
• Identify resources for assigned members to overcome barriers to care, such as transportation, housing, and childcare arrangements.
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
• Maintain strict confidentiality in accordance with CHS and client health plan policies.
• Behave professionally and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team.
• Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
• Be punctual for scheduled work and use time appropriately.
• Perform duties in a conscientious, cooperative manner.
• Perform the required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations, patients and employees confidential.
• Open to traveling 100% to assigned member provider sites across New York State as needed, preference given to candidates in the New York market.
• Closely engage with the Project team to master the standard work process.
• Successfully meet assigned member outreach KPIs.
• Meet or exceed all assigned member outreach targets for client health plan by closely tracking and reporting progress to the Project team in a manner defined by Project leadership.
• Complete all required training curricula/materials.

Benefits

• As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members.
• We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program.
• You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees