Community Health Worker

CICOA•Indianapolis, IN

About The Position

CICOA is a leading non-profit organization dedicated to enhancing the quality of life for older adults and individuals with disabilities in Central Indiana with services such as home modifications, meals, transportation, caregiver support, care management and community health programs. We're on a mission to empower our community and ensure that everyone has the opportunity to live well at home and maintain their independence. The Community Health Worker (CHW) serves as an integral member of CICOA team; team consists of a Supervisor, Care Managers (CM), Care Coordinators (CC) and CHWs working together to provide care management services and supports to individuals that CICOA serves. The CHWs primary responsibility will be focused on assisting individuals within the team by providing support and education during care transitions and surrounding overall health. The CHW will work directly with the individual, family, CC, CM, and providers with the intention of improving health outcomes for individuals served by CICOA.

Requirements

Must live on the Northside or Eastside on Indianapolis.
High school diploma or equivalent required; computer experience (Microsoft Office Suite, internet, email) required.
Must have CHW certification or agree to complete CHW training and achieve certification within first six months of hire.

Nice To Haves

Two years relevant experience in a medical, care management, community health work, community-based organizations or Medicaid/Medicare setting preferred.
Bachelors or Associates Degree in Human Services, Psychology, Nursing, or related field preferred.
Healthcare experience preferred.
Relatable experience working with older adults highly preferred.
Experience working with state agencies and/or with Medicaid approval process preferred.

Responsibilities

Serves as an ambassador for CICOA’s Mission, Vision and Values when representing CICOA internally and externally.
Role models CICOA’s commitment to ICARE values of Integrity, Courage, Accountability, Respect, Excellence
In all interactions, focuses on the exceptional experience and positive health and customer service
Timely in responding to individual, members of their circle of support, health care professionals and other team members needs and requests
Displays positive beliefs and feelings regarding older adults and those of any age with a disability
Displays a strong level of comfort with collaborating and conducting home visits with older adults, individuals with disabilities and the communities where they live
Demonstrates CICOA’s communication expectations when interacting with others on CICOA’s behalf, including health care staff, social service staff and others involved
Strong oral and written communication skills, including ability to interact regularly with all members of the team to assure care coordination
Knowledge of public health terminology, program evaluation and quality improvement principles
Provide consistent reports to team Supervisor, Assistant Director, CHW team and other data collection sources
Participates in team coordination/case conferences for assigned participants
Attends workshops, team and Departmental Meetings, General Staff meetings and trainings as directed by team supervisor
Completes accurate, timely, comprehensive documentation
Strategize and Implement ways to reduce barriers to health care access and improved health overall to the population served
Implement educational programs and empower individuals to increase health knowledge and healthy behaviors
Collaborate with team members (CMs, CCs, Sups) to perform needs assessments and program evaluation data collection activities for assigned individuals, including detailed record keeping, conducting surveys and other forms of data collection in communities
Identify and address individual and community need around health education and access to healthcare resources
Provide informal counseling and social support in one-on-one and group meetings with those involved in programming
Implement a health risk assessment to identify appropriate next steps of care for individuals
Facilitate context-appropriate health education for clients and stakeholders
Build consumer/client capacity by increasing self-sufficiency through motivational interviewing and client-centered planning
Conducts home or phone visits to provide good care coordination, support, encouragement, and guidance.
Remains composed and effective when faced with unexpected and uncomfortable situations
Obtains needed medical and assessment information
Provides community resource referrals, participant advocacy, support, outreach, and follow-up
Demonstrates good judgement and critical thinking skills in identifying client’s needs and escalating to the care team as required by departmental protocols
Commits to an exceptional level of time management and organizational skills with the intention of obtaining desired outcomes.
Independently manages data entry into the document management system as well as documents appropriate information as required
Acquires and maintains competence in use of program hardware and software applications
Regularly utilizes technology as part of care delivery
Utilizes and receives referrals through software for tracking purposes
Maintains confidentiality of information according to HIPAA