Community Health Worker

UnitedHealth Group•Minneapolis, MN

5d•$20 - $36•Remote

About The Position

This position is Remote in MN. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Community Health Worker (CHW), you will act with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The Community Health Worker also addresses social determinants of health such as transportation, housing, and food access. Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well - being. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. This position is a field-based position with a home-based office. You will work from home when not in the field. Local travel up to 25%25 and mileage is reimbursed at current government rate. We offer 3 - 4 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm, Monday - Friday. Attendance is 100%25 required. Training will be conducted virtually from your home. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
6+ months of Field-based experience of community advocacy
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Advanced computer proficiency experience including Microsoft Word, Microsoft Excel, and Microsoft Outlook
Ability to travel locally approximately 25%25 of the time up to 100 miles round trip
Reliable transportation, that will enable you to travel to client and / or patient sites within a designated area, with a current and non-restricted state of Minnesota Driver’s License and State-required insurance
Familiarity with the resources available in the community
Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime
Reside within the state of Minnesota
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Bilingual fluency in English and any other language
Knowledge and / or experience with behavioral health or substance use disorders
Care management experience
CHW Accreditation
Knowledge of Medicaid population
Knowledge of culture and values of community
Must have resided within the local community for 2+ years
Ability to work independently and maintain good judgment and accountability
Ability to work well with health care providers
Organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Create a positive experience and relationship with the member
Help member set goals and develop a care plan to achieve those goals
Proactively engage the member to manage their own health and healthcare
Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician
As needed, help the member engage with mental health and substance use treatment
Support the member to ensure pick-up of their prescriptions
Provide member education on community resources and benefits
Conduct post discharge activities from hospital facility and support connection to social services
Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community
Partner with care team (community, providers, internal staff)
Knowledge and continued learning of community cultures and values
May conduct Health Risk Assessments (HRA) if needed
Performs other duties as assigned