Community Health Worker

Viva Health•Mobile, AL

15h•Hybrid

About The Position

VIVA HEALTH, recognized as one of the nation's Best Places to Work by Modern Healthcare, is seeking a Community Health Worker in Mobile, AL. VIVA HEALTH employees are integral to the communities they serve, partnering with members on their healthcare journeys. This role involves working with the Alabama Coordinated Health Networks (ACHN) and/or Medicare teams to ensure recipients have access to appropriate covered services. The Community Health Worker will support Care Coordinators and Care Managers in delivering care management services, including promoting disease self-management, using approved educational tools, providing information on medical and community services, and assisting with established plans of care. Responsibilities also include assisting with Health Risk Assessments and referral generation. The position requires travel within the service area using reliable, insured transportation and offers work-from-home opportunities.

Requirements

High School Diploma or GED
One year in a call center or healthcare related field (College graduate or currently enrolled in college may be considered in lieu of experience)
Valid driver’s license in good standing
Willing to submit to vaccine testing and screening
Good interview and telephone skills
Ability to deal with recipients in a caring and helpful (assertive and tactful) manner
Ability to understand health-related service delivery systems
Excellent communication and relationship skills
Ability to analyze varied environmental factors in relation to recipients' well being
Organization and Time Management skills
Ability to be flexible, adaptable, and work effectively in a variety of settings, especially in the community
Basic computer skills

Nice To Haves

Bachelor’s degree
Experience in case management, human services, public health, or experience with the underinsured population
Ability to utilize Microsoft Word and Excel

Responsibilities

Work alongside the Alabama Coordinated Health Networks (ACHN) and/or Medicare teams to ensure that recipients have access to all covered services appropriate to the recipient’s condition or circumstance
Assist Care Coordinators and Care Managers in carrying out care management services
Provide assistance with promoting disease self-management
Utilize approved education tools
Provide information to the patient on medical and community services as directed
Assist with carrying out established plan of care as directed
Assist with Health Risk Assessments
Assist with referral generation
Travel to locations within the relevant service area through a reliable means of transportation insured in accordance with Company policy