Community Health Worker
About The Position
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Community Health Worker (CHW) collaborates with the care team to improve the system of care for high-risk patients. They advocate for patients, helping them navigate health, mental health, and community services to ensure they receive comprehensive support. The CHW may carry a caseload independently or in partnership with RN/SW Care Managers, assisting with access to state and community resources, coordinating services, and supporting families with behavioral health needs.
Requirements
- Associate’s Degree, BSW, BEd, or relevant community experience.
- 1–2 years of experience with patients managing complex medical and behavioral health issues.
- Experience navigating behavioral health systems.
- Strong communication, organizational, and time management skills.
- Ability to work independently and collaboratively.
- Competence in virtual platforms and EMR systems.
Nice To Haves
- Experience as a CHW, peer specialist, peer advocate, or LCSW.
- Experience with electronic medical records and virtual visits.
Responsibilities
- Collaborate with iCMP RN/SW to manage caseloads and build team capacity.
- Support patients in self-advocacy and community engagement.
- Map and share community resources such as housing, food, and shelter.
- Connect families with services and track referrals.
- Assist with applications for MassHealth, DTA, DDS, DMH, and other state programs.
- Coordinate services for children with Autism and behavioral health needs.
- Locate mental health providers and ensure appropriate referrals.
- Attend educational and mental health service meetings with families.
- Provide peer support and cultural mediation.
- Deliver culturally appropriate health education.
- Conduct follow-up calls, virtual visits, and home visits as needed.
- Help patients organize records and schedule follow-up appointments.
- Document encounters in the EMR per MRPG/MGB workflows.
- Meet documentation and performance timelines (e.g., PDA within 48 hours of discharge).
- Maintain and update the MRPG Resource Database.
- Attend supervision and team meetings regularly.
- Develop strong working relationships with care team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
