Community Health Worker

CHWC - Community Health & Wellness•North Canaan, CT

31d

About The Position

The Community Health Worker (CHW) is responsible for helping patients and their families navigate and access community and social services and resources to adopt healthy behaviors. The CHW supports Providers and the Care Management Team through an integrated approach to care management. As a priority, the CHW will promote, maintain and improve the health of patients and their families by providing social support, informal counseling, education and advocacy. The CHW will also actively participate in outreach, home visits, health screenings, and referrals.

Requirements

Must be well-organized, detail-oriented, and have the ability to multi-task in a demanding and constantly changing environment.
Ability to work independently and as part of a team.
Ability to communicate easily with others, including demonstrating active listening skills.
Ability to navigate the health care system and advocate for others.
Demonstrate flexibility in addressing changing community needs and program environment.
Display empathy, respect, and understanding of community resources, and understanding of health center's values and processes.
Ability to maintain confidentiality.
High School Diploma or equivalent.
3 years of health and/or social service experience
Knowledge and/or part of community served
Information Technology skills such as: Laptops, Smartphones, Internet/online application systems, Microsoft Office, etc.
Must speak, write and read English proficiently.

Nice To Haves

Completion of Community Health Worker program certification preferred
Spanish preferred but not required.

Responsibilities

Create connections between vulnerable populations and healthcare providers to ensure patients have comprehensive and coordinated care by establishing trusting relationships and providing general support, encouragement, and motivation
Work cooperatively with other clinical staff assigned to the same patient
Manage assigned caseload of patients
Exhibit excellent working relations with patients, visitors, staff and community partners while communicating the mission of Community Health and Wellness Center
Help patients navigate healthcare and social service systems
Connect patients to transportation resources to be able to attend appointments (transporting patients is strictly prohibited)
Assist with completing applications, registration or other forms
Register new patients, schedule appointments and upload insurance information while doing outreach on Mobile Medical Unit.
Determine eligibility and enroll individuals in health insurance and/or financial assistance programs.
Have knowledge of other community-based organizations and services offered to make referrals for additional services
Foster a collaborative environment with other community service agencies to partner in addressing social and healthcare needs of mutual patients
Record patient care management information in the EMR and other software no later than 24 hours after patient contact.
Attend regular staff meetings, trainings and other meetings as requested
Other duties as assigned.