Community Health Worker - Missouri

UnitedHealth Group • Saint Charles, MO

3d • $20 - $36 • Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinants of health such as transportation, housing, and food access.
Working Schedule: Monday through Friday any 8-hour shift to be determined by the hiring manager between the hours of 8am to 5pm. This position is a field-based position with a home-based office. You will work from home when not in the field.
Location: St. Louis County, St. Charles County, Warren County, Lincoln County, St. Louis City, and surrounding areas in Missouri.
Local travel up to 50%25 and mileage is reimbursed at current government rate.
If you reside in St. Louis County, St. Charles County, Warren County, Lincoln County, St. Louis City, and surrounding areas in Missouri, you’ll enjoy the flexibility to telecommute as you take on some tough challenges.

Requirements

• High School Diploma/GED (or higher)
• 4+ years of case management, community outreach work or community volunteering experience
• 2+ years of experience working or volunteering within the local Community, with demonstrated knowledge of culture and values within the Community and intermediate level of familiarity with the resources
• Intermediate level of computer proficiency including the use of Microsoft Outlook, Teams, and multiple web applications
• Ability to travel locally, up to 100 miles round trip and approximately 50%25 of the time
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must reside in the state of Missouri
• Access to reliable transportation and valid Missouri driver's license and current automobile insurance that will enable you to travel to client and/or patient sites within a designated area

Nice To Haves

• Bachelor’s Degree (or higher) in a health-related field
• Community Health Worker (CHW) Accreditation
• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
• 2+ years of experience working or volunteering within the Community Health setting in a field-based healthcare role
• Care management experience
• Experience working in Managed Care
• Knowledge of Medicaid/Medicare population
• Knowledge and/or experience with behavioral health or substance use disorders
• Solves routine problems on own - Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team
• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Assess, plan, and implement care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patients, family, and healthcare providers
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Partner with care team (community, providers, internal staff)
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
• Document all member assessments and referrals
• You’ll need to be flexible, adaptable and, above all, patient in all types of situations
• Engage members either face to face or telephonically
• Adhere to detailed, specific documentation requirements in the member’s health record
• Proactively engage the members to manage their own health and healthcare using Motivational Interviewing Skills
• Provide member education on community resources and benefits
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, work well in a team and on your own, and ability to manage multiple deadlines
• Knowledge and continued learning of community cultures and values
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED