Community Health Worker

Humana • Kenosha, WI

1d • Remote

About The Position

Become a part of our caring community and help us put health first The Community Health Worker/Health Coach (CHW) provides high touch support to designated Independent Care Health Plan (iCare) members, helping them navigate community resources and adopt healthier behaviors. As a member of the interdisciplinary care management team, the CHW collaborates with Care Coordinators, RNs, providers, and community partners to support members in carrying out their care plans. The role also includes building and maintaining relationships with community organizations and connecting members to needed services.

Requirements

• 2+ years of experience with community resources, health agencies, or social services (e.g. Area Agency on Aging, DME providers, Meals on Wheels)
• Experience working with electronic documentation
• Ability to travel up to 75%, primarily within Southeastern/South Central Wisconsin
• Attendance at bi-monthly meetings at the home office in Milwaukee, if within 50 miles

Nice To Haves

• Community Health Worker training or certificate or willingness to complete within one (1) year
• Bachelor's degree in social work or related field
• Knowledge and ability to facilitate use of health care system (e.g. primary care and specialty linkages; appointment scheduling etc.)
• Knowledge of available social services and resources
• Experience with health education, promotion and wellness, chronic disease prevention and management and knowledge of health condition-specific treatment or management
• Bilingual skills
• Previous experience working with Microsoft Office

Responsibilities

• Member Outreach & Engagement Conduct outreach to designated members through face‑to-face visits, phone calls, and mail Engage members who are difficult to reach or contact them in person when you are unable to contact them
• Care Coordination Assist members in navigating health care and social service systems, including assisting with filling out applications, arranging transportation, scheduling appointments, and accompanying members Coordinate access to basic needs such as food, housing, benefits, transportation, utilities, safety, and income supports Communicate member needs related to prevention, wellness, medical care, behavioral health, care transitions, and Social Determinants of Health (SDoH) to the Interdisciplinary Care Team (ICT)
• Assessment & Care Planning Complete initial and periodic needs assessments, including barriers, basic needs, strengths, and SDoH Help develop and implement member-centered care plans by helping members understand instructions and tailoring communication
• Health Behavior Support Assess readiness to change and help members modify daily routines to support health goals Provide informal counseling, motivational support, goal setting, and action planning Support chronic disease management for members and their families
• Community Partnership & Resource Navigation Identify and follow up on referrals to community-based resources Develop partnerships with community organizations, including housing agencies/coalitions, shelters, food programs, and Aging and Disability Resource Centers
• Documentation and Reporting Use health information technology to link members with services, resources, and the interdisciplinary care team Document all member interactions, activities, and interventions in TruCare or designated systems

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level