Community Health Worker

Cambia Health•Portland, OR

56d•$28 - $46•Remote

About The Position

Every day, Cambia's dedicated team of Community Health Workers are living our mission to make health care easier and lives better. As a member of the Care Advocate team, the Community Health Worker participates in the integrated approach to care management for members. This role provides outreach as part of specific care gap initiatives or as an on-going part of a care management team. The position works with members to achieve their personal health outcomes and support successful transitions of care by removing barriers, facilitating medication reconciliation post-discharge, and providing support and education. The Community Health Worker promotes successful inpatient hospitalization discharge to the community by collaboration with hospital discharge management staff, Cambia utilization and case management staff, and community-based organizations. This position encourages member self-activation with their health care goals and provide appropriate referrals to internal or external services and resources - all in service of making our members' health journeys easier. Do you have a passion for serving others and learning new things? Then this role may be the perfect fit.

Requirements

The Community Health Worker would have an Associate's degree or clinical certification such as a CNA, Medical Assistant, and 5 years of health-related experience including at least 2 years of Care Advocate or similar experience or an equivalent combination of education and experience.
Strong communication skills with the ability to effectively interact with a wide variety of individuals on highly sensitive topics.
Strong customer service skills including listening, patience, empathy and maintaining confidentiality.
General organization, data entry and administrative skills.
Proven ability to effectively handle multiple tasks and prioritize workload.
General computer skills (including use of Microsoft Office, Outlook, Internet search).
Ability to work a varied schedule such as early evening.
Basic knowledge of medical terminology and familiarity with topics such as specific disease and lifestyle topics and related resources.
Ability to work independently, to prioritize work, meet deadlines and achieve operational standards.
Ability to research and problem solve in a creative manner to reach a solution.
Ability to identify when it is appropriate to refer to others.
Knowledge of health-related topics and a general understanding of clinical services programs such as Utilization Management, Care Management and Disease Management. Typically demonstrated by at least 2 years of successful Care Advocate experience and ability to handle a wide range of member issues or interventions.
Proven ability to effectively engage and motivate others to take action regarding their health.
Proven ability to work collaboratively in a team environment and actively contribute to a team success.
Ability to understand clinical documentation such as hospital discharge plans or clinical progress notes to make appropriate care management referrals.
Demonstrated ability to be pro-active such as taking on additional projects and continuing to develop skills.
Must have reliable transportation and be located in Portland, OR to considered for this role.

Nice To Haves

While not required, a Community Health Worker Certification is preferred.
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Responsibilities

Initiates outbound telephone calls or emails to members identified for the Regence Care Management Programs for defined care gap initiatives.
Utilizes motivational interviewing and behavioral change principles to encourage engagement in health-related activities and programs.
Educates members by providing the tools and information they need to adhere to nationally recognized preventive screenings, discharge and treatment plans.
Makes referrals to licensed clinical staff as appropriate.
Utilizes the applicable care management platform to appropriately record and track member interactions.
Initiates home or community/hospital visits with members both pre and post-discharge and provides members with support, encouragement, and education to improve the member's ability to make informed healthcare decisions, navigate care options and to take actions in order to improve well-being and prevent/minimize disease, and follow through on discharge orders.
Works with the member, members' families, caregiver(s) and providers in order to facilitate a successful discharge to the community.
May assist with activities in support of the Clinical Services Team, including but not limited to program communications and training.
Identifies areas in need of improvement in all aspects of program and provide recommendations for solutions.
Supplies Subject Matter Expertise on program processes, procedures, and deliverables.

Benefits

Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
Annual employer contribution to a health savings account.
Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
Award-winning wellness programs that reward you for participation.
Employee Assistance Fund for those in need.
Commute and parking benefits.

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