Community Health Worker Supervisor

Texas Health Action•Austin, TX

31d•$25

About The Position

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org. The Community Health Worker (CHW) Supervisor is responsible for the day-to-day management of the Kind Clinic Community Health Workers, as well as assist with linkage and retention efforts for primary HIV medical care, including those newly diagnosed, recently incarcerated, and/or out-of-care persons living with HIV (PLWH). The CHW Supervisor will work with various Kind Clinic departments to enhance and maximize the patient experience while meeting and complying with all local, state, and federal funding requirements. This position will report to the Director of Community Health. Up to 25% travel to Kind Clinic locations in other cities may be required.

Requirements

Bachelor’s Degree in human services (social work, psychology, counseling, mental health, health education, healthcare administration, public health) or related field. Up to four years of relevant work experience may be substituted for degree requirement.
Current certification as a Community Health Worker or willingness to acquire the CHW certification with 12 months of hire. Possess/maintain phlebotomy certification, qualifications and requirements; or, obtain phlebotomy certification.
Possess/maintain phlebotomy certification, qualifications and requirements; or, obtain phlebotomy certification.
A minimum of two years working in public health, social service, health promotion, HIV prevention and care, and/or customer service required in addition to degree/work experience above.
Must have and be able to maintain a valid Texas driver’s license, personal liability insurance, and a safe driving record with access and willingness to use a personal vehicle for work-related travel.
Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English; Additional language abilities desirable.
Ability to work well under pressure with minimal supervision.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
Must be able to work productively with other departments and employees.
Ability to work with professionals from various partners and organizations.
Usually works forty (40) hours per week, some weekends may be required.
Ability to successfully manage conflict, negotiating “win-win” solutions.
Must be able to multi-task, prioritize with strong time management skills.
Exceptional follow-through on tasks and assignments
Must possess leadership qualities and be able to supervise and secure the cooperation of staff
Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another.

Nice To Haves

Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
Bilingual Spanish proficiency strongly preferred.

Responsibilities

Perform Ryan White early intervention program duties such as gathering and completing eligibility paperwork, conducting acuity and comprehensive assessments, care planning, and scheduling and attending HIV primary care medical visits at client’s medical provider of choice.
Conduct health literacy assessments, relay HIV and sexual health education, and provide health literacy and medication adherence counseling.
Implement innovative strategies to reach out-of-care individuals who are not currently accessing HIV prevention and care services and collaborate with partner organizations to locate PLWH who are out-of-care and successfully relinking them to care.
Deliver HIV and STI testing and harm reduction counseling by utilizing evidence-based interventions and approved testing technology; Some home visits may be required to perform phlebotomy functions.
Conduct community outreach with specific intentions to connect with hard-to-reach populations, including but not limited to, individuals experiencing homelessness and/or who were recently released from incarceration.
Contribute and assist in meeting agency and grant guidelines and outcomes as established by the Director of Community Health.
Key alpha numeric data into internal and external databases accurately.
Monitor, control, and prepare data for weekly, monthly, quarterly, and/or annual submission to grant funders, as well as supporting on-going data requests from the Director of Community Health
Perform data integrity and quality audits; manage records maintenance and clean up
Attend interdisciplinary team meetings to discuss difficult client cases and strategize for best practice interventions to support clients in their health outcomes.
Collaborate with Kind Clinic Advocates/Case Managers, Medical Social Workers, Medical Assistants, and clinical staff to provide seamless systems of care for clients. This role is highly collaborative.
Ensure understanding of department and agency funder’s specific requirements and deliverables, including but not limited to DSHS, Ryan White, NOVA, and 340B, and monitors for continued grant and programmatic compliance.
Maintain a system of confidentiality according to the clinic's policies and procedures and HIPAA compliance.
Participate in various grant audits to ensure accuracy of processes and reporting. Help facilitate process, data entry, and reporting improvements.
Ensure confidentiality of protected health information and provides guidance for staff to comply with HIPAA and other policy and procedures.
Organize and plan CHW operations and facilitate solutions to system and workflow issues.
Assist the Director of Community Health in ensuring policies and procedures are followed, developing new policies and procedures as necessary, developing and tracking key performance indicators for the department, and implementing strategies to reach departmental goals.
Provide supervision, direction, and guidance to CHWs. Responsible for all personnel actions for the department including but not limited to interviewing, hiring, scheduling, performance improvement, training, timekeeping, and evaluating performance of staff.
Contribute to an environment that supports patient care that is sex positive, free of shame, stigma, or judgement, and elevates the patient as part of the care team.
Other duties as assigned.