COMMUNITY HEALTH WORKER/PROMOTORE I/II

County of Riverside, CA•Riverside, CA

45d•$20 - $28

About The Position

Riverside University Health System (RUHS) invites qualified candidates to apply for the position of Community Health Worker I/II with multiple programs Throughout the County of Riverside. We are seeking dedicated applicants-especially those who are bilingual and have experience supporting children, youth, and families with complex medical conditions or behavioral health needs. Join our team and help make a meaningful impact in the lives of Riverside County families. If you are passionate about community health and ready to support high-need populations, we encourage you to apply! Community Health Worker I: Class Concept Under close supervision, learns to serve as a vital link between the public and available health services within the County of Riverside to promote health among individuals, families, and groups including those who lack access to adequate care; works closely with a designated interdisciplinary team to ensure high-quality and continuous care is accessible to all program participants; performs other related duties as required. The Community Health Worker/Promotore I is the entry level class in the Community Health Worker/Promotore series and reports to an appropriate supervisory or manager level position. Incumbents assist in the implementation of a wide array of activities including Basic Population Health Management (BPHM) - related interventions, such as wellness and prevention. Incumbents work as essential members of an interdisciplinary team to perform a wide range of routine duties associated with community-based, high-touch, person-centered services, provided primarily through in-person interactions. Incumbents learn to deliver health care information and services to clients, which include intake services, referrals, health education and outreach, and provide assistance to clinical and other professional staff, within established guidelines and policies. The Community Health Worker/Promotore I is distinguished from the Community Health Worker/Promotore II in that the latter is the journey level class requiring less supervision in performing the full range of educational and support duties including more complex task that require greater knowledge and more independence in decision making. CHW II: Under general supervision, serves as a vital link between the public and health services within the County of Riverside to promote health among individuals, families, and groups including those who lack access to adequate care, the underserved, and at-risk populations; works as part of a designated interdisciplinary team to ensure high-quality and continuous care is accessible to all program participants; performs other related duties as required. The Community Health Worker/Promotore II is the journey level class in the Community Health Worker/Promotore series and reports to an appropriate supervisory or manager level position. Incumbents assist in the implementation of a wide array of activities, including Basic Population Health Management (BPHM) - related interventions, such as wellness and prevention. Incumbents work as essential members of an interdisciplinary team to perform a wide range of duties associated with community-based, high-touch, person-centered services, provided primarily through in-person interactions. Incumbents will engage in delivering health care information and services to clients, which include intake services, referrals, health education and outreach, and provide assistance to clinical and other professional staff, within established guidelines and policies. The Community Health Worker/Promotore II is distinguished from the Community Health Worker/Promotore I in that the latter is the entry level class requiring greater supervision in the performance of more routine tasks and is learning to perform the full range of educational and support duties. Physical Requirement: Ability to drive for extended periods, sit and stand for extended periods, walk, climb stairs, and move between field sites, and lift objects weighing up to 25 pounds with or without reasonable accommodation. Applications will be reviewed in the order of when it was received This posting is subject to being closed at a maximum number of applicants Meet the Team! Riverside University Health System - Public Health is one of California's largest and most dynamic public health departments, with dedicated professionals working to keep our communities safe and healthy. From disease prevention and health education to nutrition, emergency response, and community outreach, our team's impact reaches every corner of Riverside County. If you're passionate about making a meaningful impact on community health and well-being, consider joining our team at RUHS-Public Health. Together, we can work towards a healthier future for Riverside County. For more information on RUHS-Public Health, please visit www.ruhealth.org/ruhs-public-health

Requirements

Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.
Any combination of lived experience working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, this would include, one year of experience which has provided personal first-hand knowledge of the problems, needs, attitudes, and behavior patterns of the community as they relate to public health.
Client population and community resources; techniques for group and individual interviewing and counseling; basic recordkeeping principles and practices; and computer equipment and applications related to the work.
Address the client population's unique needs in a culturally sensitive manner; relate and communicate effectively with the community served; learn and understand the organization and operation of the assigned department and of outside departments and agencies; maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports.
Possession of a valid California Driver's License may be required.
Completion of a Department of Health Care Access and Information approved CHW/Promotore training program and possession of a CHW/P/R certificate is required within 12 months of hire.
Some positions may require fluency in a second language, as determined by client population served.
One year of experience as a Community Health Worker/Promotore I or equivalent non-County classification.
Two years of lived experience, that is equivalent to that of a Community Health Worker/Promotore I working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities herein.
Must possess and maintain a CHW/P/R certificate. Some positions may require additional specialized certification.

Nice To Haves

Bilingual applicants
Experience supporting children, youth, and families with complex medical conditions or behavioral health needs.

Responsibilities

Build rapport with clients and gather, share, and assess accurate information to identify efficient and effective opportunities for intervention utilizing strategies that reflect the client's values, attitudes, and beliefs.
Provide health education, instruction, and information in a manner that clients can easily understand and address barriers to physical and mental health services.
Assist clients in navigating the healthcare system and public health programs by phone and in person to help clients successfully participate in their medical and/or behavioral care.
Engage with community members to raise awareness about violence prevention strategies.
Build trusting relationships with individuals and families affected by asthma, offering guidance, emotional support, and practical assistance.
Connect program participants to community resources necessary to achieve healthy outcomes; address healthcare barriers and identify and address health-related social needs; make closed-loop referrals to local human service systems to support clients address their needs including but not limited to housing, food, personal safety, transportation, childcare, energy assistance, education, income assistance, and education.
Provide care management services for clients at highest risk of poor health outcomes by helping them access clinical and community services necessary to implement the client's care plan.
Provide transitional care services (TCS) for clients transferring from one setting or level of care to another and maintain close contact with clients and caretakers both in-person and on the phone.
Support clients' engagement with their primary care physician (PCP); identify and connect clients to services that address Social Determinates of Health (SDOH) needs; promote wellness and prevention, help members manage their chronic diseases, and support efforts to improve maternal and child health.
Participate in all team collaborations and continuous quality improvement initiatives and projects.
Ensure documentation in electronic health records (and other tracking and monitoring systems) are accurate, useful and in compliance with regulatory requirements and accreditation standards.