Community Health Worker II (Case Management)

Central Health•Austin, TX

46d

About The Position

Overview The Community Health Worker II (CHW II) is a trusted member of the community, with an advanced proficient of the culture, language, socio-economic status, and life experiences of the community served. The CHW II acts as a liaison and provides experienced cultural mediation between healthcare, social services, and the community. The CHW II helps Central Health members and patients access needed services and resources, as well as, building individual, community, and system capacity through health knowledge and self-sufficiency. The CHW II may provide high-level support of a variety of services including social services, clinical education, advocacy, assistance with applying for health care coverage and resources. The CHW II will be responsible for patient documentation, project organization, and team collaboration. The CHW II works independently to provide services through informing, outreach, patient navigation, and community health education. The CHW II may provide services through community outreach, the Central Health Navigation Center, Central Health Clinics, or other health care settings. Responsibilities Essential Functions: Proficient in Community Health Worker CH job duties Develops and coordinates a plan of care for social determinants of health (SDOH), including referrals to other agencies and facilities. Manages staff and vendors responsible for helping residents and their families navigate and access health coverage and health care services, identify and overcome barriers to care, and provide health education. Identifies and actively communicates in community, health, and public events, alliance meetings, neighborhood associations, health & wellness events, resource fairs, and faith-based events. Provides training on non-medical determinants of health to other health care professionals and the community. Teaches community classes and leads community events. Maintains collaborative working relationships with existing community partners to expand coordinated efforts and reach additional populations. Determines the need for and manages the dissemination of education materials. Serves as a primary contact and liaison for patient advocacy. Completes, records, and submits patient experience surveys.

Requirements

Proficient knowledge of enterprise and community resources and the ability to provide referrals to patients/families as appropriate.
Ability to connect patients with community resources and make referrals to appropriate providersand external partners.
Working knowledge and experience with Microsoft Office Products
Ability to teach community based classes.
Ability to communicate verbally and nonverbally in a proficient manner.
Ability to work independently
Skilled in establishing and maintaining positive and working relationships with internal and external partners.
Skilled in task prioritization, flexibility, and willingness to learn new responsibilities and to work in a changing environment.
Skilled in coaching residents in effective management of their health and social resources.
Skilled in exhibiting compassion, vulnerability, and empathy when working with employees and patients and advancing CH mission of health equity and DEI goals.
Skilled in providing person centered care that is inclusive and culturally competent.
Skilled in community health care issues and services.
Ability to present in a public forum.
High School Diploma or equivalent, required
Two (2) years of experience of community based working in a commmunity based setting, required.
Certified Community Health Worker (CHW) Within 6 Months if hire Required

Nice To Haves

Associate's Degree, preferred
Bachelor's Degree, preferred
Bilingual in English, Spanish, and/or other foreign language preferred.
Community Health Worker Instructuor Certification Preferred

Responsibilities

Proficient in Community Health Worker CH job duties
Develops and coordinates a plan of care for social determinants of health (SDOH), including referrals to other agencies and facilities.
Manages staff and vendors responsible for helping residents and their families navigate and access health coverage and health care services, identify and overcome barriers to care, and provide health education.
Identifies and actively communicates in community, health, and public events, alliance meetings, neighborhood associations, health & wellness events, resource fairs, and faith-based events.
Provides training on non-medical determinants of health to other health care professionals and the community.
Teaches community classes and leads community events.
Maintains collaborative working relationships with existing community partners to expand coordinated efforts and reach additional populations.
Determines the need for and manages the dissemination of education materials.
Serves as a primary contact and liaison for patient advocacy.
Completes, records, and submits patient experience surveys.