Community Health Worker - Field Based in Charlotte, NC

UnitedHealth Group Inc.•Charlotte, NC

33d•$20 - $36•Remote

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social screenings, care coordination and member education. We offer our established staff the option to work 4 10-hour days (7 am-6pm) in lieu of the traditional 8-hour 5/day week schedule. After employee has demonstrated competency with the role and are able to meet metrics, etc. If you are located in Charlotte, NC or surrounding area, you will have the flexibility to work remotely as you take on some tough challenges. This role requires 50-75% travel to your assigned territory. Additionally, there is no "on-call" or weekend requirements. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

1+ years of experience working within the community health setting in a field-based healthcare role
1+ years of experience working within the local community, with demonstrated knowledge of culture and values within the community and familiarity with the resources available within the community
1+ years of experience with MS Office, including Word, Excel and Outlook
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Ability to travel up to 50-75% within assigned territory to meet with members and providers
Reside in Charlotte, NC or surrounding cities
Access to reliable transportation and valid US driver's license

Nice To Haves

LPN, CNA, CMA
CCM certification
CHW Accreditation
Background in Managed Care
Experience working in team-based care

Responsibilities

Linking members to applicable community resources
Complete field visits for high risk, hard to reach members
Telephonic outreach to targeted members
Keep the members out of the hospital by supporting regular visits to their primary physician
Keep members actively engaged with their primary physician
Support the member to ensure pick - up of their Rx
Proactively engage the members to manage their care
Provide member education
Support transitions of care
Create a positive and engaging experience for the member
Help to keep members compliant with their care plans
Collaborate with members' care team (community, providers, internal staff)
Partner with and support care team by completing delegated tasks
Knowledge and continued learning of community cultures and values
Conduct individual-level screenings to capture members' current health care needs (e.g. Transitions of Care, Health Risk assessments)
Engage members to participate in the screening process and collaboratively develop plan of care based on their individual needs, preferences and objectives